Room Service Waiter

Knightsbridge Hotel - Food and Beverage; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Job summary

Knightsbridge Hotel, part of Firmdale Hotels, invites applications for a Room Service Waiter. You will play a pivotal role in delivering exceptional hospitality, ensuring guest comfort and satisfaction from order to service.

Join a luxury environment with competitive pay (£30,000) and a comprehensive range of employee benefits, including wellbeing tools, discounts, and ongoing training to support your career in hospitality.

Qualifications

• Strong customer service mindset and friendly demeanour.
• Ability to maintain high presentation and service standards.
• Collaborative approach with colleagues to ensure a seamless guest experience.

Responsibilities

• Taking guests' orders with a friendly demeanour and offering recommendations.
• Delivering food promptly while maintaining high presentation standards.
• Fulfilling guest requests with care and professionalism.
• Collaborating with teammates to uphold a seamless guest experience.

Skills

Customer service

Attention to detail

Teamwork

Communication

Job description

Are you passionate about delivering exceptional hospitality experiences? Do you thrive in fast-paced environments? Firmdale Hotels invites you to become a vital part of our dynamic team as a Room Service Waiter at our prestigious Knightsbridge Hotel.

Firmdale Hotels is renowned for its unparalleled commitment to providing guests with unforgettable experiences. With a portfolio of luxury boutique hotels across London and New York, we pride ourselves on blending unique design, impeccable service, and culinary excellence to create exceptional stays for our guests.

As a Room Service Waiter, you will be at the forefront of our guests' experience, ensuring their comfort and satisfaction throughout their stay.

Responsibilities

• Taking guests' orders with a friendly demeanour, offering knowledgeable recommendations when needed.
• Delivering food promptly and efficiently, maintaining the highest standards of presentation and service.
• Fulfilling any additional requests promptly and with attention to detail, ensuring guest needs are met with care and professionalism.
• Collaborating effectively with colleagues to uphold a seamless guest experience and contribute to the overall success of the team.

What you Need

• You remain calm and focused in fast-paced environments, ensuring exceptional service even during peak times.
• From order accuracy to presentation, you consistently maintain high standards in every aspect of your work.
• You are genuinely dedicated to providing guests with memorable experiences, going above and beyond to exceed their expectations.
• You excel at managing tasks efficiently and effectively communicating with both guests and colleagues.
• You work collaboratively with your colleagues, recognising that teamwork is essential to delivering outstanding service.

What We Offer

• We offer a competitive salary of £30,000 (40 Hours) plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location.
Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget.
You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• Best Boutique Hotels in London, The Times, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.