Room Reservations Agent

The Ritz London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Highly competitive salary

Holiday entitlement

Employee discount for Ritz goods

Free laundry service for uniforms

Social events and activities

Season ticket loan

Hospitality app

Wellness treatments

Mental health assistance helpline

Training fund assistance

Job summary

The Ritz London is seeking a Rooms Reservations Agent in London. You will be the guest’s first point of contact, ensuring a seamless, bespoke booking experience and coordinating with the Reservations team to respond to inquiries accurately and promptly.

Work in an office setting, including evenings and weekends, to support ongoing bookings and guest requirements, delivering a memorable stay at a iconic luxury hotel.

Qualifications

• Relevant experience in a 5* property is desirable.
• Ability to work under pressure with strong organisational skills.
• Great command of English, spoken and written.
• Ability to work in a team and build relationships with others.
• Polite and professional attitude to guests.

Responsibilities

• Be the first point of contact for guests to create a seamless booking experience.
• Collaborate with the team to respond to reservation enquiries accurately and promptly.
• Proactively monitor upcoming bookings and ensure all guest requirements are met.
• Work in an office setting including evenings and weekends.

Skills

Luxury hospitality experience

Pressure management

Excellent English communication

Team player

Polite professional demeanour

Job description

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

Position Overview

We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Reservations Department as a Rooms Reservations Agent.

As a Room Reservations Agent, you
will be the first point of contact for our guests, ensuring their journey
begins with a seamless and bespoke booking experience. Your role is pivotal in
making their stay unforgettable, from the moment they enquire about a
reservation until they step through our iconic front doors. The successful
candidate will work collaboratively with a team to ensure all reservation
enquiries are responded to accurately and promptly, whilst proactively
monitoring upcoming bookings and diligently ensuring all guest requirements are
met. Please note that this position requires working in an office setting,
including evenings and weekends.

Entry Requirements

• Relevant
  experience in a 5* property is desirable
• Possess the
  ability to work under pressure and have strong organisational skills
• Great command
  of the English language, both spoken and written
• The ability to
  work in a team and build relationships with others
• Display a
  polite and professional attitude to internal and external guests

Our Benefits

• Highly
  competitive salary within the luxury London Hotel sector
• Instant reward
  and recognition scheme
• 28 holidays
  (including bank holidays)
• Employee
  discount scheme for Ritz goods and external providers
• Free laundry
  service for tailored uniform
• Social events
  and activities
• Season ticket
  loan
• CODE
  Hospitality App
• Wellness
  treatments: massage, chiropody and more
• Employee
  mental health assistance helpline
• Training Fund
  Assistance

Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.

Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.

Room Reservations Agent • London, England, United Kingdom