Reservations Agent

The Ritz London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

28 holidays

Learning & Development

Employee discount scheme

Free laundry service

Complimentary meals on duty

Social events

Season ticket loan

Pension scheme

Mental health helpline

Introductory scheme (£600)

Training fund assistance

Wellness treatments

Job summary

The Ritz London is seeking a dynamic Rooms Reservations Agent to join our Reservations Department. You will be the first contact for guests, delivering a seamless, bespoke booking journey from enquiry to front door arrival.

The successful candidate will work with a team to respond promptly to enquiries and ensure all guest needs are met, including evenings and weekends in an office setting.

Qualifications

• Relevant experience in a 5* property is desirable.
• Exceptional attention to detail and excellent customer service.
• Ability to work under pressure with strong organisational skills.
• Excellent command of spoken and written English.
• Team player with good relationship-building abilities.
• Polite and professional attitude to guests.

Responsibilities

• Be the first point of contact for guests and create a seamless, bespoke booking experience.
• Respond to reservation enquiries accurately and promptly.
• Collaborate with the Reservations team to manage upcoming bookings.
• Diligently ensure all guest requirements are met, including special requests.
• Work in an office setting, including evenings and weekends.

Skills

Customer service

Attention to detail

Teamwork

Organisation

English proficiency

Pressure handling

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Reservations Department as a Rooms Reservations Agent.

As a Room Reservations Agent, you will be the first point of contact for our guests, ensuring their journey begins with a seamless and bespoke booking experience. Your role is pivotal in making their stay unforgettable, from the moment they enquire about a reservation until they step through our iconic front doors. The successful candidate will work collaboratively with a team to ensure all reservation enquiries are responded to accurately and promptly, whilst proactively monitoring upcoming bookings and diligently ensuring all guest requirements are met. Please note that this position requires working in an office setting, including evenings and weekends.

ENTRY REQUIREMENTS

• Relevant experience in a 5* property is desirable
• Exceptional attention to detail
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• The ability to work in a team and build relationships with others
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.