Room Reservations Agent

Sea Containers London; Greater London; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Dinner and drinks

6 complimentary nights a year at Lore/

Employee & Family hotel rates

Friends and Family rates

Lore Discovery discounts

Staff discounts at Lore Group venues

Health Cash Plan

Life Assurance

Holiday length bonuses

Training programmes

Free meals on duty

Ride-to-Work scheme

Season ticket loan

Staff parties

Job summary

Sea Containers London is seeking a Reservations Agent on a 12 Month FTC to be the first point of contact for guests across Sea Containers London and One Hundred Shoreditch. You will manage room reservations, provide expert advice, and maximise booking opportunities while delivering exceptional guest experiences.

Reporting to the Reservations Supervisor, you will handle inquiries via phone, email and online channels, process bookings, amendments and cancellations, upsell, and collaborate with

Qualifications

• Experience in hospitality reservations is preferred.
• Excellent communication and organisational skills.
• Ability to upsell and maximise revenue.
• Comfort learning hotel reservation systems.
• Positive, collaborative attitude and customer-focused.

Responsibilities

• Manage incoming reservations via phone, email and online channels across both hotels.
• Accurately process new bookings, amendments and cancellations using hotel reservation systems.
• Provide guests with information on room types, rates, packages and facilities.
• Deliver outstanding customer service, handling enquiries and resolving reservation-related issues.
• Identify upselling opportunities to enhance the guest experience and drive revenue.
• Maintain accurate reservation records and ensure guest information is secure.
• Collaborate with colleagues across departments to ensure smooth guest journeys.
• Support departmental goals through teamwork and proactive approach.

Skills

Guest service

Communication

Attention to detail

Upselling

Hospitality

Reservation systems

Tools

Hotel reservation systems

Job description

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

On Shoreditch High Street, One Hundred Shoreditch is an independent spirit that sits at the social heart of evolving Shoreditch - with 258 bedrooms and suites, five event spaces, and a line-up of food and drink that moves from day to night.

The Reservations Agent - 12 Month FTC

Join two of London's most exciting lifestyle hotels and become the first point of contact for guests planning their stay. As a Reservations Agent, you'll play a vital role in delivering exceptional guest experiences by managing room reservations, providing expert advice, and maximising booking opportunities across both properties.

Reporting to the Reservations Supervisor, you'll work closely with the Reservations teams to ensure every guest receives a seamless and personalised service from the moment they enquire.

What You'll Be Doing

Manage incoming reservations via phone, email and online channels across both hotels.

Accurately process new bookings, amendments and cancellations using hotel reservation systems.

Provide guests with information on room types, rates, packages, promotions and hotel facilities.

Deliver outstanding customer service, handling enquiries and resolving reservation-related issues with professionalism and care.

Identify upselling opportunities, including room upgrades, packages and additional services, to enhance the guest experience and drive revenue.

Maintain accurate reservation records and ensure guest information is handled securely and confidentially.

Collaborate with colleagues across departments to ensure smooth communication and exceptional guest journeys.

Support departmental goals through teamwork, continuous learning and a proactive approach.

What We're Looking For

A passion for hospitality and creating memorable guest experiences.

Excellent communication and interpersonal skills.

Strong attention to detail and organisational abilities.

Confidence working in a fast-paced, customer-focused environment.

A commercial mindset with the ability to identify sales opportunities.

Comfort learning and using reservation and property management systems.

A positive, collaborative attitude and eagerness to develop within a hospitality career.

Salary - £27,130 + Service Charge & Benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties