Bell & Door Team Member

Lore Group; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Dinner and drinks included

6 complimentary nights per year

Employee & Immediate Family Rates

Friend & Family Rates

Lore Discovery discounts

Staff meals on duty

Ride-to-Work and season ticket loan

Health - Cash Plan

Job summary

Sea Containers London, part of the Lore Group on the South Bank, is seeking a Bell & Door Team Member to shape the guest journey with warm, personalised service throughout each stay.

In this ambassador role you will welcome guests on arrival and departure, assist with luggage and escorting, offer local recommendations, coordinate transport and reservations, and help drive hotel facilities and guest satisfaction.

Qualifications

• A passion for delivering exceptional guest service, with a friendly, professional, and approachable manner.
• Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
• Strong organisational skills and the ability to remain calm, proactive, and detail-oriented in a fast-paced environment.
• Good knowledge of the local area and a willingness to learn about hotel services, facilities, and guest experiences.

Responsibilities

• Welcome guests on arrival and departure, providing a warm, professional, and memorable experience.
• Assist with luggage handling, room escorting, and guest requests, ensuring a seamless stay from start to finish.
• Provide local recommendations and coordinate transportation, reservations, and other concierge-style services.
• Anticipate guest needs and deliver exceptional service while resolving enquiries promptly and professionally.
• Promote hotel facilities, services, and experiences to enhance guest satisfaction and contribute to revenue opportunities.
• Maintain the highest standards of presentation, organisation, and teamwork to support smooth hotel operations.

Skills

Guest service

Communication

Organisation

Local knowledge

Job description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

About the Role

As a Bell & Door Team Member, you will play a key role in shaping the guest journey, creating exceptional first and last impressions while delivering warm, personalised service throughout each stay. Acting as an ambassador for the hotel, you will support guests with their arrival, departure, and day-to-day needs, ensuring every interaction reflects our commitment to outstanding hospitality.

Key Responsibilities

• Welcome guests on arrival and departure, providing a warm, professional, and memorable experience.
• Assist with luggage handling, room escorting, and guest requests, ensuring a seamless stay from start to finish.
• Provide local recommendations and coordinate transportation, reservations, and other concierge-style services.
• Anticipate guest needs and deliver exceptional service while resolving enquiries promptly and professionally.
• Promote hotel facilities, services, and experiences to enhance guest satisfaction and contribute to revenue opportunities.
• Maintain the highest standards of presentation, organisation, and teamwork to support smooth hotel operations.

Skills & Knowledge

• A passion for delivering exceptional guest service, with a friendly, professional, and approachable manner.
• Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
• Strong organisational skills and the ability to remain calm, proactive, and detail-oriented in a fast-paced environment.
• Good knowledge of the local area and a willingness to learn about hotel services, facilities, and guest experiences.

Salary - £26,500 per annum + service charge and benefits

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• 2 days paid volunteering leave per year
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme

Location: London