Room Reservations Agent

Riggs D.C; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Guest meals on duty

Complimentary nights

Employee rates

Friend & family rates

Lore Discovery discounts

Restaurant discounts

Job summary

Sea Containers London seeks a Reservations Agent to greet guests, manage bookings and deliver exceptional service across two iconic properties on London’s South Bank. You will process reservations, advise on room types and packages, and resolve any enquiries with care and professionalism.

The role emphasizes accuracy, upselling, and collaboration with the Reservations team to enhance guest journeys and maximise revenue in a fast-paced environment.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and strong interpersonal skills.
• Detail-oriented with strong organisational abilities.
• Able to upsell room upgrades and packages.
• Comfortable using hotel reservation systems.

Responsibilities

• Manage incoming reservations via phone, email and online channels across both hotels.
• Process bookings, amendments and cancellations using reservation systems.
• Provide guests with information on room types, rates, packages, facilities.
• Deliver outstanding customer service, handle enquiries and resolve issues.
• Identify upselling opportunities to drive revenue.
• Maintain accurate reservation records and confidentiality.
• Collaborate with departments for smooth guest journeys.
• Support departmental goals through teamwork and learning.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Sales mindset

Reservation systems

Collaborative attitude

Career development

Tools

PMS systems

Job description

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.On Shoreditch High Street, One Hundred Shoreditch is an independent spirit that sits at the social heart of evolving Shoreditch - with 258 bedrooms and suites, five event spaces, and a line-up of food and drink that moves from day to night.The Reservations Agent - 12 Month FTCJoin two of London's most exciting lifestyle hotels and become the first point of contact for guests planning their stay. As a Reservations Agent, you'll play a vital role in delivering exceptional guest experiences by managing room reservations, providing expert advice, and maximising booking opportunities across both properties.Reporting to the Reservations Supervisor, you'll work closely with the Reservations teams to ensure every guest receives a seamless and personalised service from the moment they enquire.What You'll Be DoingManage incoming reservations via phone, email and online channels across both hotels.Accurately process new bookings, amendments and cancellations using hotel reservation systems.Provide guests with information on room types, rates, packages, promotions and hotel facilities.Deliver outstanding customer service, handling enquiries and resolving reservation-related issues with professionalism and care.Identify upselling opportunities, including room upgrades, packages and additional services, to enhance the guest experience and drive revenue.Maintain accurate reservation records and ensure guest information is handled securely and confidentially.Collaborate with colleagues across departments to ensure smooth communication and exceptional guest journeys.Support departmental goals through teamwork, continuous learning and a proactive approach.What We're Looking ForA passion for hospitality and creating memorable guest experiences.Excellent communication and interpersonal skills.Strong attention to detail and organisational abilities.Confidence working in a fast-paced, customer-focused environment.A commercial mindset with the ability to identify sales opportunities.Comfort learning and using reservation and property management systems.A positive, collaborative attitude and eagerness to develop within a hospitality career.Salary - £27,130 + Service Charge & BenefitsAt Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Guest experience including dinner and drinks6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and barsDiscounts in our spa and cinemaContribution towards Health - Cash Plan2 days paid volunteering leave per yearLife AssuranceLength of service incentives (additional holiday)Bespoke training programmesFree meals on dutyIncentives such as Ride-to-Work and season ticket loanQuarterly employee award ceremony and company staff partiesEmployee assistance programmeLocation: London