Room Attendant

HC Facility Management Limited; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in hotel support services is seeking dedicated Room Attendants to join their dynamic team. This role is crucial for maintaining impeccable cleanliness standards and enhancing guest satisfaction across numerous hotels. You will thrive in a fast-paced environment, responsible for cleaning rooms, making beds, and ensuring all guest supplies are replenished. The company values flexibility and a positive attitude, offering opportunities for career progression and a supportive work culture. If you are passionate about delivering quality service and enjoy working in a team, this position is perfect for you.

Benefits

Daily Complimentary Lunch

Double Pay for Selected Bank Holidays

Participation in Staff Events

Career Progression Opportunities

Full Training

Recognition and Incentives

Up to 28 Days Paid Holiday

Paid Overtime

Qualifications

• Experience in a similar role within the hospitality industry.
• Ability to work under pressure and follow instructions.

Responsibilities

• Cleaning rooms and bathrooms, making beds, and replenishing supplies.
• Providing excellent customer service and being friendly with guests.
• Reporting any room damage to supervisors and attending team meetings.

Skills

Attention to Detail

Time Management

Customer Service

Flexibility

Self-Motivation

Education

Experience in Hospitality

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• A daily complimentary lunch.
• Double pay for selected bank holiday's.
• Participation in staff events.
• Career progression opportunities.
• Full training.
• Recognition and incentives.
• Up to 28 days paid holiday.
• Paid overtime.

Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description
Key Responsibilities

• Cleaning rooms, bathrooms, making beds as well as replenishing linen and guest supplies.
• Being friendly, approachable and helpful with customers and team members.
• Working to deadlines.
• Attending team meetings and sharing ideas.
• Attention to detail, reporting any room damage to supervisors.
• Flexibility to perform other duties as required.
• The ability to work a variety of shifts including weekends, days, afternoons, evenings and bank holidays.
• Awareness of all Health and Safety procedures within the hotel, including the use of cleaning chemicals.

Person specification
Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.