Room Attendant

Accor Hotels; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking dedicated individuals to join their housekeeping team. This role emphasizes providing exceptional guest service and maintaining high cleanliness standards in guest rooms. Ideal candidates will possess a strong work ethic, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a team that values respect, integrity, and teamwork while contributing to memorable experiences for guests. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Previous housekeeping experience in a luxury hotel is preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Providing professional, engaging, and proactive guest service.
• Ensuring guest rooms meet Fairmont standards for cleanliness.
• Anticipating guests’ needs with thoughtful and personal touches.

Skills

Guest Service

Communication Skills

Organizational Skills

Attention to Detail

Physical Fitness

Education

High School Diploma

Job description

Company Description

For more than a century, Hamilton Princess & Beach Club has been Bermuda's only luxury urban resort. Our world-class accommodations, internationally renowned modern art collection, celebrated restaurants, luxurious spa, and more, attract Bermuda’s luxury travelers and our dedicated team of colleagues.

Known as the “Pink Palace,” we embrace being unique, passionate, and welcoming, turning moments into memorable experiences for our guests – the Fairmont way.

As part of our Princess Team, all Heartists are valued and recognized, alongside our guests and local communities. Consider joining us if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a wide range of career opportunities.
• Learning and thriving among international hospitality professionals.
• Being passionate about people and attentive to the world — we are globetrotters!
• Engaging beyond the hotel to support our community.
• Celebrating our differences.

If so, this could be the perfect opportunity for you. We look forward to welcoming you.

#WeAreHamiltonPrincess

Job Description

Summary of Responsibilities:

Reporting to the Housekeeping Supervisor, responsibilities include, but are not limited to:

• Providing professional, engaging, and proactive guest service while supporting colleagues.
• Offering warm, sincere, and engaging service to make guests feel valued.
• Ensuring guest rooms meet Fairmont standards for cleanliness.
• Reporting maintenance issues in guestrooms and surrounding areas to Royal Service.
• Reporting ‘out of service’ rooms to the Floor Supervisor or housekeeping office.
• Treating each guest as a unique individual.
• Anticipating guests’ needs with thoughtful and personal touches.
• Resolving guest issues with alternatives, avoiding simply saying “no.”
• Being an ambassador for the Brand, Hotel, Community, and Colleagues.
• Adhering to Fairmont core values: respect, integrity, teamwork, and empowerment.
• Cleaning and stocking the linen closet at the end of your shift.
• Turning in lost and found items to Security as per standard procedures.
• Providing night service, such as refreshing rooms in the evening when required.
• Following all Health & Safety guidelines, especially during epidemics, as established by relevant authorities including WHO and CDC.
• Performing other duties as assigned within your department.

Qualifications

• Previous housekeeping experience in a luxury hotel is preferred.
• Excellent communication and organizational skills.
• A strong work ethic and the ability to work efficiently in a demanding environment.
• Physical fitness to stand, lift, push, and pull for long periods.
• Ability to work well under pressure.
• Knowledge of hotel facilities and local area is an asset.

Additional Information

• Walking, standing, bending, pushing, and pulling for 2–6 hours daily.
• Lifting weights should not exceed 25 lbs.
• Repetitive motions are required.
• Work may involve environmental stress, such as extreme weather, noise, and hazardous machinery.