Room Attendant

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hotel support services is seeking dedicated Room Attendants to join their dynamic team. This role is pivotal in upholding cleanliness standards and enhancing guest satisfaction across numerous hotels. As a Room Attendant, you'll thrive in a fast-paced environment, ensuring rooms are impeccably maintained. The company offers a flexible working schedule, comprehensive training, and opportunities for career progression, making it an ideal place for those looking to grow in the hospitality sector. If you have a passion for service and a keen eye for detail, this position is perfect for you.

Benefits

Up to 28 days paid holidays

Flexible working hours

Full on-site training

Career progression opportunities

Automatic enrolment into workplace pension

Recognition, incentives, and awards

Qualifications

• Experience in a similar role within hospitality, particularly housekeeping.
• Physical ability to lift, bend, and stand for extended periods.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, and sanitize surfaces.
• Maintain stock levels of cleaning supplies and report maintenance issues.

Skills

Hygiene Maintenance

Customer Service

Teamwork

Time Management

Flexibility

Attention to Detail

Education

Experience in Hospitality

Job description

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Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
HotelCare is committed to excellence in all that we do, and our Room Attendants are essential in maintaining impeccable cleanliness standards, thereby enhancing guest satisfaction across hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, delivering the highest levels of room cleanliness consistently.

Job Description

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins, and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Flexibility and willingness to learn.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those previously notified) and carry out additional reasonable tasks to meet the needs of the Company and clients.