Room Attendant

Heeton Hospitality UK; Leeds; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Annual bonus

Staff rates

Complimentary overnight stays

Job summary

Hilton Hampton by Hilton Leeds is seeking a Room Attendant to clean guest rooms, replenish amenities and respond to guest requests, ensuring an excellent guest experience.

You will vacuum rooms, change bed linen, restock supplies and work with the Housekeeping team to keep areas safe and well maintained. A flexible, reliable team player who can work alone or in a team will excel. The hotel offers on-site parking and staff benefits.

Qualifications

• Committed to delivering high levels of customer service.
• Ability to work on their own or in teams.
• Flexible and reliable.

Responsibilities

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities
• Undertake regular deep cleaning tasks
• Restock and maintain trolley daily
• Report missing or damaged items to Housekeeping Supervisor and ensure replacement/repair
• Ensure equipment in rooms and work areas is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests promptly
• Comply with health and safety regulations
• Carry out lost property procedures
• Assist other departments as needed

Skills

Customer service

Teamwork

Flexible

Job description

We have a fantastic opportunity to join our team as a Room Attendant at Hampton by Hilton - Leeds.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city center. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process