Room Attendant

Heeton Hospitality UK; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Staff rates across properties

Complimentary overnight stays

Retention bonus at 3 and 6 months

Service-based annual leave

Job summary

Holiday Inn Express Manchester Oxford Road is seeking a Room Attendant to maintain pristine guest rooms and deliver exceptional service. You will clean bedrooms and bathrooms, replenish amenities, and manage guest requests as part of a friendly housekeeping team in central Manchester.

This role offers a supportive environment, opportunities for progression, staff benefits, and a central location with excellent transport links.

Qualifications

• Able to deliver high levels of customer service.
• Able to work independently or in a team.
• Reliable and flexible in shift patterns.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Vacuum rooms and corridors.
• Change and replenish bed linen and towels.
• Undertake regular deep cleaning tasks.
• Restock and maintain trolley daily.
• Report damages and ensure timely replacements.
• Check equipment in rooms and work areas is in good working order.
• Be environmentally aware and dispose of waste properly.
• Handle guest requests promptly and professionally.
• Follow hotel security, fire regulations and health & safety laws.
• Carry out lost property procedures.
• Assist other departments as needed.

Skills

Customer service

Teamwork

Flexibility

Job description

We have a fantastic opportunity for a Room Attendant to join our team at Holiday Inn Express Manchester Oxford Road.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Committed to delivering high levels of customer service
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process