Room Attendant ( Multi-Site)

Heeton Hospitality UK; Greater London; Vor Ort; GBP 15.000 - 18.000; Vollzeit

Benefits dieser Stelle

Annual leave increase

Discounted hotel rates

Life Assurance & Protection

Employee assistance programme

Cycle to Work scheme

Zusammenfassung

Hilton in London Kensington is seeking a Room Attendant to clean guest rooms, restock amenities and respond to guest requests, maintaining Hilton’s high standards of service.

You will vacuum rooms, replace linens and towels, perform deep cleaning tasks, and ensure all equipment is in working order while complying with health and safety regulations. Applicants should be reliable, flexible and able to work independently or as part of a team.

Qualifikationen

• Committed to delivering high levels of customer service.
• Ability to work on their own or in teams.
• Flexible and reliable.

Aufgaben

• Clean guest bedrooms and bathrooms.
• Vacuum rooms and corridors.
• Change and replenish bed linen, towels and guest amenities.
• Undertake regular deep cleaning tasks.
• Restock and maintain the trolley daily.
• Report missing or damaged items and ensure replacement or repair.

Kenntnisse

Customer service

Teamwork

Flexibility

Jobbeschreibung

Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Room Attendant to join our team at the Doubletree by Hilton London Kensington, a prestigious 4-star property in bustling Kensington.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley daily
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Life Assurance, Income Protection & Employee Assistance Programme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Our central London base puts you within easy reach of some of the world's most famous cultural attractions, with the Royal Albert Hall, London Olympia Exhibition Hall, National History Museum and the Victoria & Albert Museum all within a 10-minute drive, from the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process