Floor Supervisor - The Ritz - Housekeeping

The Ritz; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

28 holidays incl. bank holidays

Employee discount scheme

Free laundry for tailored uniform

Complimentary meals on duty

Season ticket loan

Pension scheme

Wellness treatments

Job summary

The Ritz London is seeking a Floor Supervisor for the Housekeeping Department. You will oversee room attendants and porters, ensuring pristine guest rooms and public areas.

You will prepare room lists, manage daily operations, and coordinate with Front Office to maintain the highest standards for all guests, including VIP clients. Ideal candidates have luxury hospitality experience, excellent English, and strong supervisory and organisational skills.

Qualifications

• Experience in a luxury 5* property is essential.
• Excellent customer service and team supervision skills.
• Thorough knowledge of housekeeping procedures and tasks.
• Ability to work under pressure with strong organisational skills.
• Excellent command of English, both spoken and written.

Responsibilities

• Prepare room lists for room attendants and supervise them.
• Ensure all rooms and corridors meet cleanliness standards.
• Identify faults or maintenance needs and act accordingly.
• Collaborate with Front Office to uphold consistent room standards for guests, including VIPs.

Skills

5* property experience

Customer service

Team supervision

Housekeeping procedures

Work under pressure

Organizational skills

English language

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Floor Supervisor.

The ideal candidate will be dedicated to upholding The Ritz London standards in maintaining guest rooms and public areas under their responsibility. As a Floor Supervisor, responsibilities involve preparing room lists for room attendants, ensuring all rooms and corridors meet cleanliness standards, identifying any faults or maintenance needs, and supervising room attendants and house porter teams. Additionally, Floor Supervisors will collaborate with the Front Office to uphold consistent procedures and room standards for all of our guests, including VIP clients.

ENTRY REQUIREMENTS

• Relevant experience in a 5* property is essential
• Excellent customer service skills and team supervision skills
• Thorough knowledge of Housekeeping procedures and tasks
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.