Rooftop Bar Host — London Views & Guest Experience

Sea Containers London; Greater London; Sur place; GBP 15 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Free meals on duty

Employee discounts

Health cash plan

Volunteer days

Staff parties

Résumé du poste

Sea Containers London is seeking a confident Host/Hostess for 12th Knot, a premier rooftop venue atop our hotel on London’s South Bank. This part-time role involves greeting guests, managing seating and reservations, and guiding guests through their visit with expert service and a friendly demeanor.

You will engage with guests, coordinate with the restaurant and kitchen teams, and ensure smooth dining experiences from arrival to departure.

Qualifications

• Experience in front-of-house or customer service.
• Ability to work in a fast-paced environment.

Responsabilités

• Create a warm, friendly and professional first impression for every guest
• Manage reservations and seating using OpenTable and Micros
• Build genuine connections with guests, recognising regulars and enhancing their experience
• Anticipate guest needs and ensure a smooth, enjoyable visit from arrival to departure
• Communicate effectively with the restaurant, kitchen and management teams (including dietary requirements, celebrations, and special requests)
• Maintain a clear overview of the dining room to ensure efficient service flow
• Handle phone and in-person enquiries with confidence and professionalism
• Be a knowledgeable point of contact, guiding guests around the venue and hotel

Connaissances

Guest service

Reservations handling

Communication

Hospitality

Outils

OpenTable

Micros

Description du poste

Sea Containers London is seeking a confident Host/Hostess for 12th Knot, a premier rooftop venue atop our hotel on London’s South Bank. This part-time role involves greeting guests, managing seating and reservations, and guiding guests through their visit with expert service and a friendly demeanor.

You will engage with guests, coordinate with the restaurant and kitchen teams, and ensure smooth dining experiences from arrival to departure.