Robotics IT Support Apprentice — Hands-on Automation

QA; Newcastle upon Tyne; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

On-site parking

Company pension

Funded training

Job summary

QA in the United Kingdom offers an IT Support/Robotics Apprenticeship based in Newcastle upon Tyne. You will join the robotics support team to install, configure, maintain and troubleshoot service and cleaning robots while you learn through workshops and supervised customer-site visits.

With experienced colleagues, you will develop practical IT, networking and customer-support skills, gaining hands-on training through real installations and site visits.

Qualifications

• GCSEs (3) including Maths/English, or equivalent.
• Willing to learn and work on customer sites with supervision.
• Applicants must not hold a higher qualification in a similar subject.

Responsibilities

• Learn robot mapping, navigation setup, route testing and environment calibration; follow approved procedures.
• Assist with site surveys to understand customer environments and installation requirements.
• Prepare equipment for installations and help maintain stock records for robotic parts.
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots.
• Configure charging stations, workstations, Android devices, software and Wi‑Fi connectivity.
• Investigate hardware, software and connectivity faults using structured diagnostics and escalate where needed.
• Support customer enquiries via in person, phone and digital channels; record and track issues.
• Assist with customer onboarding, training and go-live activity; explain routine operation clearly.
• Assist with planned maintenance, firmware updates and basic component replacement after training.
• Follow security and data-handling procedures and document installations, tests and incidents.

Skills

Robotics interest

Problem-solving

Teamwork

Communication

Willingness to learn

Education

GCSEs: 3+ subjects incl. Maths/English

Maths and English GCSEs

Tools

Android devices

Wi-Fi basics

Networking basics

Job description

QA in the United Kingdom offers an IT Support/Robotics Apprenticeship based in Newcastle upon Tyne. You will join the robotics support team to install, configure, maintain and troubleshoot service and cleaning robots while you learn through workshops and supervised customer-site visits.

With experienced colleagues, you will develop practical IT, networking and customer-support skills, gaining hands-on training through real installations and site visits.