IT Support Apprentice

QA; Newcastle upon Tyne; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

On-site parking

Company pension

Funded training

Job summary

QA in the United Kingdom offers an IT Support/Robotics Apprenticeship based in Newcastle upon Tyne. You will join the robotics support team to install, configure, maintain and troubleshoot service and cleaning robots while you learn through workshops and supervised customer-site visits.

With experienced colleagues, you will develop practical IT, networking and customer-support skills, gaining hands-on training through real installations and site visits.

Qualifications

• GCSEs (3) including Maths/English, or equivalent.
• Willing to learn and work on customer sites with supervision.
• Applicants must not hold a higher qualification in a similar subject.

Responsibilities

• Learn robot mapping, navigation setup, route testing and environment calibration; follow approved procedures.
• Assist with site surveys to understand customer environments and installation requirements.
• Prepare equipment for installations and help maintain stock records for robotic parts.
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots.
• Configure charging stations, workstations, Android devices, software and Wi‑Fi connectivity.
• Investigate hardware, software and connectivity faults using structured diagnostics and escalate where needed.
• Support customer enquiries via in person, phone and digital channels; record and track issues.
• Assist with customer onboarding, training and go-live activity; explain routine operation clearly.
• Assist with planned maintenance, firmware updates and basic component replacement after training.
• Follow security and data-handling procedures and document installations, tests and incidents.

Skills

Robotics interest

Problem-solving

Teamwork

Communication

Willingness to learn

Education

GCSEs: 3+ subjects incl. Maths/English

Maths and English GCSEs

Tools

Android devices

Wi-Fi basics

Networking basics

Job description

Spark Epos provide electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Their robotics team deploys and supports cleaning and service robots, helping businesses use automation in their daily operations.

About the role:

Join the robotics support team and learn to install, configure, maintain and troubleshoot service and cleaning robots. With experienced colleagues, develop practical IT, networking and customer-support skills through workshop activity, structured training and supervised customer-site visits.

Responsibilities:

• Learn robot mapping, navigation setup, route testing and environment calibration; use technical specifications and approved procedures
• Assist with site surveys to understand customer environments, workflows and installation requirements
• Prepare equipment for installations and help maintain stock records for robotic parts, consumables and replacement components
• Travel with the team to support installation, configuration and commissioning of cleaning and service robots
• Help configure charging stations, workstations, Android devices, relevant software and Wi-Fi connectivity
• Help investigate hardware, software and connectivity faults using structured diagnostics and testing; elevate issues outside your competence
• Support enquiries in person, by phone and through digital channels; record, prioritise and track issues against agreed service requirements
• Support customer onboarding, user training and go-live activity, explaining routine operation clearly and keeping customers updated
• Assist with planned maintenance, inspections, cleaning, firmware updates and basic component replacement after appropriate training
• Follow security and data-handling procedures, support authorised access changes, and document installations, service work, tests and incidents

Desirable skills:

• A practical interest in robotics, automation, electronics or IT, and a methodical approach to problem-solving
• Basic digital skills and an interest in Android devices, Wi-Fi, networking and connected equipment
• Clear communication, reliability, attention to detail and accurate record-keeping
• A willingness to learn, accept feedback, work in a team and take on routine tasks as competence grows
• Flexibility to attend customer sites and work safely in different environments

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

40 hours per week, 8.30am - 5pm

Benefits:

• Standard annual leave plus bank holidays
• Company pension scheme
• Professional development and funded training
• On-site parking

Future prospects:

Successful completion may lead to an IT Support Technician, Robotics Support Technician or Field Robotics Support Engineer role, subject to performance and business requirements.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.