Robotics Field Service Engineer

ZipRecruiter; Worcester; On-site; USD 50,000 - 58,000; Full time

Job summary

An innovative company is seeking a Field Service Engineer to join their dynamic team, responsible for maintaining cutting-edge pharmacy automation technology. This role offers the chance to travel extensively, troubleshoot equipment, and provide essential training and support to pharmacy staff. With a focus on customer service and mechanical aptitude, the ideal candidate will thrive in a fast-paced environment, ensuring that technology operates seamlessly in pharmacies. Enjoy a competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact in the healthcare industry.

Benefits

Comprehensive Health Benefits

Wellness Programs

Paid Time Off

401(k) with Match

Bonuses Available

Qualifications

• Bachelor's degree in Electronics or Computer Science required.
• Experience with mechanical systems and IT troubleshooting is essential.

Responsibilities

• Troubleshoot and repair pharmacy automation equipment onsite.
• Provide training and support to pharmacy staff as needed.

Skills

Customer Service Skills

Mechanical Aptitude

Troubleshooting

IT Systems Knowledge

Organizational Skills

Education

Bachelor's Degree in Electronics

Bachelor's Degree in Computer Science

Tools

Windows OS

Repair Tools

Job description

Job Description

Who is ScriptPro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team at the forefront of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state-of-the-art robotics and services used in thousands of pharmacy settings across the United States and Canada.

If you love to travel, this is the career for you! We are seeking Field Service Engineers nationwide who are mechanically inclined and possess excellent customer service skills to troubleshoot and service our automation robots and related equipment.

Job Summary: The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, both nationally and internationally. This role involves extensive travel. You will have the opportunity to earn travel points for airlines and rentals.

Reporting Relationship: Supervisor, Field Service

Work Schedule: Typically a rotating schedule of 9 days on, 5 days off. Overtime is common and compensated. Punctuality and regular attendance are essential.

Scope of the Role:

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely via phone
• Provide training and support to pharmacy staff as needed
• Diagnose workflow issues and optimize system performance
• Travel constitutes 80% or more of the job, involving both long-distance driving and air travel
• Physical demands include lifting up to 70 lbs daily, pushing/pulling up to 800 lbs with assistance, climbing ladders, moving servers, mounting monitors, and standing for 6-8 hours daily
• Be available and responsive via phone 24/7 during scheduled shifts

Education and Experience Requirements:

• Must be at least 21 years old
• Bachelor's degree in Electronics, Computer Science, or equivalent experience
• Knowledge of IT systems and Windows OS versions
• Experience with computer repair and mechanical aptitude
• Ability to lift 70+ lbs regularly, including during travel
• Must pass a comprehensive background check and obtain Department of Defense security clearance post-hire
• Availability for flexible work hours as needed
• Strong organizational skills and integrity

Compensation and Benefits:

Starting pay is $24/hour or approximately $50K/year, with overtime and bonuses available. Final compensation depends on education, skills, experience, and location. We also offer comprehensive health benefits, wellness programs, paid time off, holidays, volunteer hours, 401(k) with match, and other perks.

Pre-Employment Conditions:

Due to working with healthcare clients including federal agencies, candidates must pass security and health screenings, including vaccines and background checks. Valid passports, clean legal records, and compliance with immigration policies are required for cross-border work.

Working Conditions:

The role involves both office and shop environments, with exposure to dust, odors, noise, and mechanical parts. It requires physical activity such as standing, walking, lifting, and working with tools. Vision and coordination skills are necessary, along with the ability to interpret instructions and solve practical problems. Extended travel is expected.

ScriptPro values diversity and is committed to equal opportunity employment. We do not sponsor visas; applicants must be authorized to work in the U.S. without sponsorship. For more information, visit www.scriptpro.com.