Field Service Engineer

Sandvik Group; Essex; Remote; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Multi-Skilled Field Service Engineer to join their team remotely in Scotland. This role is pivotal in ensuring customer satisfaction through proactive communication and expert technical support. You'll be responsible for maintaining and repairing equipment while prioritizing safety and environmental health. The company offers a supportive environment with various opportunities for professional growth. If you're passionate about engineering and customer service, this is an exciting opportunity to make a significant impact.

Benefits

Defined Contribution Pension Scheme

Health Cash Plan

Company Van

Private Medical Insurance

Life Assurance

Qualifications

• Strong EHS understanding and culture.
• Minimum NVQ level 3 or equivalent in engineering.

Responsibilities

• Prepare and execute equipment maintenance and repair tasks.
• Communicate customer needs and provide professional feedback.

Skills

EHS understanding

Communication skills

Plant maintenance

Troubleshooting

Education

NVQ Level 3 in Engineering

Technical trade school education

Job description

Sandvik Mining & Construction is looking for a

Multi-Skilled Field Service Engineer remotely based in Scotland

EXPERIENCED TECHNICAL EXPERT WITH A PASSION TO IMPROVE? WE LIKE THAT ABOUT YOU

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

We are now looking for a Field Service Engineer to join the team remotely in Scotland.

Job summary

As a Field Service Engineer, you are regarded as a technical expert to help customers with their products and operations. In Service and Parts Sales, the Service Engineer has the most important role. Proactive communication with customers helps to define the customer needs during the lifecycle and to offer optimum solution of equipment, spare parts and services.

Key performance areas include putting safety first, considering and taking responsible actions with environmental health and safety aspects. The role will involve preparing and executing equipment maintenance, servicing and repairing tasks based on customer needs. Working independently and cost effectively to evaluate, troubleshoot and repair the customers’ equipment. You will be involved in commissioning new equipment and introducing customers to equipment technology and application. You will ensure communication and reporting on maintenance and service work are carried out, producing descriptive and professional feedback alongside, communicating customer needs to ensure further Customer Services and Equipment sales.

Travel with overnight stays and frequent weekend working form part of this role.

Your profile

Where others see many, we see you – personally. We recognise and value your passion and personality.

It is essential that the successful candidate has a strong EHS understanding and culture, with excellent written communication skills for completing Take5/risk assessment job sheets and equipment reports. You must have a flexible approach to working hours and overtime, including weekend working to suit the customer/business needs. Your background will be from technical trade school education in engineering/plant maintenance to minimum NVQ level 3 or equivalent and/or extensive experience as a Plant Service Engineer or similar. In addition to good practical and theoretical understanding you will combine this with excellent communication and social skills. An ability to work independently is a must, coupled with confidence in dealing with customers.

In return, as a Sandvik employee, we will provide you with

Defined Contribution Pension Scheme.

Health Cash Plan.

Company Van.

Private Medical Insurance.

Life Assurance.

Opportunities to grow and develop professionally within a global organisation.

How to apply? Interested in this challenge? Please apply by clicking the ‘apply now’ button below or over our website (www.home.sandvik/en/careers ) with the reference R0077450.

For further information regarding the recruitment process please contact HR Services UK on 0800 652 0011.

Closing Date: 16th May 2025

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.