Field Service Engineer

Hexagon AB; Telford; Remote; GBP 35,000 - 55,000; Full time

Job summary

Join a global industry leader as a Service Engineer, where you'll deliver expert technical services across Coordinate Measuring Machines (CMM). This dynamic role offers the chance to engage directly with customers, ensuring top-notch installation and maintenance of systems. You'll also mentor junior engineers, collaborate with teams, and uphold quality standards. With competitive salary and benefits, including a fully expensed company vehicle and comprehensive training, this position is perfect for those looking to make a significant impact in a customer-facing role. Embrace the opportunity to grow within a forward-thinking company that values innovation and excellence.

Benefits

Company vehicle

Laptop

Mobile phone

Daily lunch allowance

Employer pension contribution

Comprehensive technical training

Qualifications

• 4+ years of experience servicing industrial machinery or CNC systems.
• Recognised qualification in mechanical or electrical engineering.

Responsibilities

• Install, calibrate, and maintain CMM equipment to high standards.
• Diagnose and repair faults in electrical and mechanical systems.

Skills

Fault diagnosis

Technical troubleshooting

Communication skills

IT proficiency

Problem-solving ability

Education

HNC/HND/NVQ/Apprenticeship in Mechanical or Electrical Engineering

Job description

As a Service Engineer at Hexagon Metrology, you will play a crucial role in supporting our customers by delivering expert technical services across our Coordinate Measuring Machine (CMM) product line. You will be the face of Hexagon in the field, ensuring systems are installed, calibrated, and maintained to the highest standard.
This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader.

Job Responsibilities

Field Operations
• Carry out installation, commissioning, preventative maintenance, calibration, and decommissioning of CMM equipment.
• Diagnose and repair faults at the component or module level, covering both electrical and mechanical systems.
• Produce clear, detailed service documentation and reports following site visits.
Customer Engagement
• Serve as a trusted technical advisor during all phases of the service process.
• Support coordination and scheduling efforts to streamline service delivery.
Team & Knowledge Sharing
• Mentor junior engineers and apprentices, promoting technical excellence.
• Collaborate with internal departments and OEMs to address complex issues and support continuous improvement.
Compliance & Administration
• Adhere to all safety protocols and quality procedures.
• Uphold the company's ethical standards and core values in all professional activities.

Qualifications

Technical Requirements
• Recognised qualification in mechanical or electrical engineering (HNC/HND/NVQ/Apprenticeship or equivalent).
• Minimum of 4 years’ hands-on experience servicing industrial machinery or CNC systems.
• Proficient in fault diagnosis and technical troubleshooting.
Skills & Attributes
• Excellent communication and interpersonal skills.
• Strong IT proficiency, particularly in Windows environments.
• Logical, practical mindset with strong problem-solving ability.
• Ability to work independently, manage time effectively, and adapt to dynamic schedules.
• Willingness to travel regularly within the UK and occasionally across Europe.

What we offer:

• Competitive salary with additional earning potential through overtime.
• 25 days’ holiday plus statutory leave.
• Fully expensed company vehicle, laptop, and mobile phone.
• Daily lunch allowance and company credit card.
• Employer pension contribution.
• Comprehensive technical training, both locally and at manufacturing sites.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Workplace: South of England, Reading area, remote

Job Function: Technical Service & Support

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.