Field Service Engineer

TN United Kingdom; Worcester; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Engineer to join their dynamic team. In this role, you will travel extensively, providing essential support for diagnostic equipment in laboratories. Your expertise in life sciences and customer service will be crucial in ensuring that scientists can make life-enhancing discoveries. With a focus on training and development, this position offers a unique opportunity to grow within a supportive environment. If you are passionate about technology and enjoy solving problems, this role is perfect for you.

Benefits

Agilent Result Bonus

Stock Purchase Plan

Life Insurance

Pension

Healthcare

Employee Assistance Program

Holidays

Company Activities

Qualifications

• University degree in a Life Science related field.
• Significant hands-on experience with pathology equipment.

Responsibilities

• Provide repair, installation, and maintenance for diagnostic IVD devices.
• Respond to customer needs and schedule service efficiently.

Skills

Customer Service

Problem Solving

Communication Skills

Technical Support

Education

University degree in Life Science

Tools

Pathology Equipment

Electro-mechanical Systems

Computer Hardware

Software Components

Job description

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Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

As a Field Service Engineer at Agilent, you will work across diagnostic labs, constantly learning about new instruments and software. Utilizing your interpersonal skills, creativity, and proactive attitude is critical. Your ability to tackle customer problems and dedication to outstanding customer service will drive customer success.

You will spend 4-5 days per week (90-100% travel) in the field visiting customers with an average of 1 overnight stay per week. This role primarily covers customers in the Hampshire region.

Key Responsibilities

1. Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance for tissue diagnostic IVD devices, including electro-mechanical, pneumatic systems, computer hardware, and software components.
2. Contact customers promptly and schedule service efficiently.
3. Coordinate with managers and sales teams to understand and meet customer needs and expectations.
4. Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures.
5. Complete administrative paperwork and reports accurately and promptly.
6. Provide feedback to Product Specialists, manufacturing, or OEM vendors regarding performance anomalies, using the complaint handling system as required.
7. Address customer requests proactively and communicate effectively before, during, and after service.

Qualifications

1. University degree in a Life Science related field (e.g., electro/mechanical/bio-engineering, chemistry, biotechnology, or similar).
2. Significant hands-on experience with pathology equipment, either as an end-user in a lab or in a similar technical support role.
3. Full proficiency in English.
4. A valid driving license.

On a personal level, you are proactive, outgoing, and customer-focused. You enjoy working both autonomously and as part of a team to solve various problems. You possess excellent communication and written skills for interacting with internal and external partners.

What we offer:

We will provide comprehensive training and development opportunities to help you excel in your role.

Agilent offers core global benefits, including the Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, holidays, and company activities.

Additional Details

This is a full-time position with a weekly schedule. Remote work options are available. Pay ranges are role, level, and location-dependent. During the hiring process, recruiters will share specific pay range details. Information about pay and benefits by country is available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories under applicable laws.

Travel Required: 75% of the time

Shift: Day

Duration: No End Date

Job Function: Services & Support