Roadside Patrol Technician

Direct Line Group; Edgware; On-site; GBP 40,000 - 48,000; Full time

Job summary

An exciting opportunity awaits as a Roadside Patrol with a leading breakdown service provider. This role promises a dynamic work environment where you'll utilize your technical skills to assist motorists in need. With a focus on empathy and safety, you'll be equipped to handle various vehicle issues, ensuring customers can continue their journeys with confidence. Enjoy a competitive salary, a supportive team culture, and a range of benefits designed to enhance your lifestyle. Join a company that values diversity and encourages you to be your best self while making a significant impact in the community.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional health and dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Current Category B driving licence is necessary.
• Experience in the motor repair industry is essential.

Responsibilities

• Assist motorists with vehicle issues like fuel shortages and tyre repairs.
• Diagnose problems and provide solutions to ensure safe journeys.

Skills

Empathy

Vehicle Repair Techniques

Health & Safety Practices

Self-Initiative

Collaboration

Lone Working

Education

NVQ Level 2 in Light Vehicle Maintenance

Tools

Diagnostic Tools

Full Repair Kit

Job description

Register your interest now for a role at Green Flag. We are expanding into the North London region in April 2025. If you live in or close to any of the below locations, apply now to avoid disappointment.

Pinner, Ruislip, Uxbridge, Northolt, Hayes, Southall, Greenford, Ealing, Acton, Stanmore, Edgware, Harrow, Wembley, Willesden, Harlesden, Finchley, Golders Green, Wood Green, North Finchley, Tottenham, Islington, Edmonton, Whetstone, Enfield, Barnet, Northwood.

About Us

We're Green Flag, part of the Direct Line Group (DLG), and we've been helping motorists all over the country since 1971. We are an award-winning brand, recently named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us, and we're thrilled to grow our teams and looking for people to join as a Roadside Patrol.

What You'll Do

This is a permanent role. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime. You will also receive a 5% bonus on completion of the probationary period.

We will provide you with a Green Flag vehicle, and you will start your day from your home.

You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change, or a new battery, you will be ready and prepared to assist them with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it, giving them the confidence to head off on their journey with no further interruptions from their vehicle.

Up to £40,000 base salary depending on experience, OTE £44-48k, plus an additional 9% of base salary employer-contributed pension, plus overtime.

What You'll Need

• A current Category B driving licence is necessary.
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance.
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience in the motor repair industry (essential).
• Experience of lone working (desirable).
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaboration with dispatch team to improve the customer claims journey.
• Use self-initiative.

Who You'll Work With

We know you've heard this all before, but the culture here at Green Flag, part of the Direct Line Group (DLG), really is something else. We embrace our individuality - you'll see it in the way that we think and work. It's all about ensuring you can enjoy making a contribution, have some fun, and be yourself in every aspect. We encourage each other to be the best we can be; no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown - we even reward you for them!

You will be part of a team of roadside patrol operatives in your region, reporting to a team manager.

Benefits

We recognise we wouldn't be where we are today without our colleagues; that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer-contributed pension.
• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
• Additional optional health and dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Being Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.