Road Logistics Healthcare Planning Service Manager

Kuehne + Nagel AS; Derby; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading logistics company is seeking a Road Logistics Manager for their Health chain department in Derby. The successful candidate will ensure operational excellence, enhance customer relationships, and implement continuous improvements. This role offers a chance to make a global impact within a supportive and rewarding team environment.

Benefits

Employee assistance program

Contributory pension plan

Route 2 Rewards scheme

Mental health counselling

Legal and financial advice

Qualifications

• Significant knowledge and experience in Road Logistics operations.
• Strong IT skills, particularly with Microsoft and warehouse software.
• Proven ability in managing customer relationships.

Responsibilities

• Manage operational planning for road logistics shipments.
• Drive continuous improvement and process enhancements.
• Develop and maintain strong relationships with healthcare customers.

Skills

Customer focus

Commercial acumen

Road Logistics knowledge

IT literacy

Job description

Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact.

Your Role

In this role, you will manage the Health chain road logistics planning department for all road logistic shipments, ensuring all operational duties and functions are in accordance with specific operational policies. You will ensure customer excellence is delivered. Build excellent relationships with healthcare customer(s) and the teams that support them. Drive continuous improvement, delivering process improvements as well as cost savings for the customer and the business.

Your Responsibilities

• Understanding the Road Logistics operation for industry-related questions/requirements (point of escalation)
• Implementation and support for the healthcare product portfolio.
• Understand and manage haulier needs, ensuring a partnership approach is adopted.
• Gain an in-depth knowledge of the customer and haulier - understanding their vision, culture, and seasonality.
• Provide profit projections for road freight to line manager and Healthcare product manager.
• Monitor the performance metrics for sub-contracted and internal hauliers.
• Actively review operational procedures and identify opportunities for improvement, advocating continuous improvements within the team.
• Support planning team in all industry-related questions and requirements.

Your Skills and Experiences

• Significant demonstrable knowledge and experience within a Road Logistics operation.
• IT literate, including Microsoft applications and warehouse software.
• Proven commercial acumen and highly customer-focused.
• Demonstrable experience of managing successful customer relationships.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this aims to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognizes the skills, expertise, and value service leavers bring to our organization.