Road Logistics Healthcare Planning Service Manager

Kuehne+Nagel; Derby; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics company is seeking a Road Logistics Healthcare Planning Service Manager to oversee road logistics operations, ensuring customer excellence and driving continuous improvements. This role involves managing relationships with healthcare customers and optimizing operational procedures.

Benefits

Contributory Pension Plan

Route 2 Rewards Scheme

Employee Assistance Programs

Mental Health Counseling

Qualifications

• Significant knowledge and experience within a Road Logistics operation.
• Proven commercial acumen and a strong customer focus.

Responsibilities

• Manage the Health chain road logistics planning department.
• Implement and support the healthcare product portfolio.
• Monitor performance metrics for hauliers.

Skills

Road Logistics

Customer Focus

Commercial Acumen

IT Literacy

Tools

Microsoft Applications

Warehouse Software

Job description

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Your Role

In this role, you will manage the Health chain road logistics planning department for all road logistic shipments, ensuring all operational duties and functions are in accordance with specific operational policies. You will ensure customer excellence is delivered, build excellent relationships with healthcare customers and supporting teams, and drive continuous improvement, process enhancements, and cost savings for both the customer and the business.

Your Responsibilities

• Understand the Road Logistics operation for industry-related questions and requirements (point of escalation).
• Implement and support the healthcare product portfolio.
• Manage haulier needs, adopting a partnership approach.
• Gain in-depth knowledge of the customer and haulier, understanding their vision, culture, and seasonality.
• Provide profit projections for road freight to line managers and healthcare product managers.
• Monitor performance metrics for sub-contracted and internal hauliers.
• Review operational procedures regularly, identify improvement opportunities, and advocate continuous improvements within the team.
• Support planning team with industry-related questions and requirements.

Your Skills and Experiences

• Significant knowledge and experience within a Road Logistics operation.
• IT literate, including Microsoft applications and warehouse software.
• Proven commercial acumen and a strong customer focus.
• Experience managing successful customer relationships.

Good Reasons to Join

We offer a comprehensive rewards package, including the contributory Kuehne + Nagel pension plan, Route 2 Rewards scheme with discounts and benefits, employee assistance programs offering 24/7 GP, legal, and financial advice, mental health counseling, and recognition programs. We are a forces-friendly employer recognizing the skills and value service leavers bring.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain, and Storage