Debt Recovery Supervisor - 12 month FTC

AXA UK; Birmingham; Remote; GBP 35,000 - 50,000; Full time

Job summary

AXA UK is seeking a highly motivated Debt Recovery Supervisor for a 12-month Fixed Term Contract. In this role, you will oversee the collections process, supervise a team, and develop effective strategies to maximize collections. Join a company that values diversity and work-life balance, offering a comprehensive benefits package and opportunities for progression.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth and progression

In-person and remote social events

Qualifications

• Minimum of 3 years of Supervisory experience in a high volume, fast-paced environment.
• Highly experienced in all areas of debt collection.
• Proven track record of meeting or exceeding collections targets.

Responsibilities

• Supervise and lead a team of Debt Collectors, providing training and performance reviews.
• Implement strategies to maximize collections and ensure compliance.
• Collaborate with stakeholders to resolve complex collection issues.

Skills

Debt Collection

Leadership

Problem Solving

Education

ICM Qualification or working towards

Job description

Debt Recovery Supervisor - 12 month FTC

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Employment Type: Fixed Term Contract

Location: Remote - England and Wales

Description

We are seeking a highly motivated and experienced Debt Recovery Supervisor on a 12 month Fixed Term Contract. The Debt Recovery Supervisor will be responsible for overseeing the collections process for our clients. This includes supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements. The ideal candidate should have a strong background in collections and excellent leadership skills.

What you will do?

Reporting to the CSG Debt Recovery Manager. The main duties and responsibilities of the Debt Recovery Supervisor are detailed below:

• Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.
• Monitoring team compliance and ensuring quality is maintained, whilst sustaining accurate and timely system updates.
• Working off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.
• Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.
• Creation of a clear and transparent reporting pack.
• Understand and proactively control of teams bad debt provision.
• Manage own ledger by way of example.
• Working with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
• Representing DACB CSG in Client facing meetings.

Who you are

• Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
• Highly experienced in all areas of debt collection.
• Proven track record of meeting or exceeding collections targets and performance metrics.
• Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
• Preferable ICM Qualified or working towards.

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!