Client Services Manager

JR United Kingdom; North East; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading multinational Pharma client is seeking a Client Services Manager to lead scientific engagements. This role requires a degree in science and demands strong leadership, interpersonal skills, and experience in medical communications. The position is remote within the UK, focusing on delivering high-quality scientific platforms and events, ensuring collaboration among various teams.

Qualifications

• 2 to 5 years' experience in Medical Communications.
• Track record in leading scientific engagements.
• Extensive knowledge of pharmaceutical/healthcare industry.

Responsibilities

• Main point of contact for assigned programs/projects.
• Lead end-to-end delivery of scientific events.
• Manage stakeholder relationships for brand/TA.

Skills

Leadership

Digital solutions

Project management

Interpersonal skills

Written communication

Education

University degree level / Graduate degree in science

Job description

Client Services Manager, newcastle-upon-tyne, tyne and wear

Client:

PE Global

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

PE Global are currently recruiting for a Senior Scientific Engagement and Program Manager with experience in the pharma industry, for a contract role with a leading multinational Pharma client – remote within the UK.

Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.

Job Responsibilities

• Main POC for assigned programs/projects/brand/TA/Publication Plan
• Responsible for leading the end-to-end delivery of the designated deliverables including but not limited to congresses, symposia, advisory boards, platforms and medical education events within assigned brand and/or TA from briefing through to completion
• Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand
• Leads colleague meetings, as appropriate
• Communicates clearly and frequently
• Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner
• Ensures timely, accurate documentation and correspondence
• Responsible for keeping Group and Team Leads briefed on assigned activities
• Successfully serves as point of authority and/or source of advice for assigned colleague(s)
• Evaluates individual projects against brief
• Maintains accurate and current files/reports
• Responsible for reconciling projects at regular intervals
• Keeps accurate record of time spent on billable work via timesheets and recoverability targets
• Working with the Scientific Engagement and Program Manager(s)/Specialists, provides Group Leads with accurate forecasting of assigned activities
• Ensure tracking and evaluation of standard metrics
• Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs
• Maintains accurate and current files/reports
• Accurate reconciliation of projects at designated milestones
• Responsible for reconciling projects at regular intervals
• Keeps accurate record of time spent on via timesheets and recoverability targets
• Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
• Sets clear direction and priorities; mentors and coaches staff for improved performance
• Promote Best Practice Sharing and Innovation across MKSteams.
• Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
• Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
• Conveys credibility and maintains positive, professional image both internally and externally
• Demonstrates ability and willingness to assume a leadership/mentor role within the team
• Leads a deliverable-assigned, brand/TA-specific, MKS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
• Promote Best Practice Sharing and Innovation across MKS teams.
• Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
• Responsible for adherence to associated compliance related activities and approvals (with internal colleagues taking accountability for compliance).
• Conveys credibility and maintains positive, professional image both internally and externally
• Demonstrates ability and willingness to assume a leadership/mentor role within the team.

Requirements

• University degree level / Graduate degree, ideally in science. Additional further education desirable.
• 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry.
• Track record in leading the delivery of scientific engagements.
• High level of experience in digital solutions and innovation.
• Significant openness to piloting new ideas.
• Experience in cross cultural work environment.
• Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills
• Action oriented – Excellent organization skills, ensuring delivery to target and expectations.
• Business acumen – Understands business strategy and polices can relate assigned activities to it.
• Comfort around higher management – Covering Internal and external colleagues.
• Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.
• Developing project team - Experience in the project-level management and mentorship of other staff (e.g. Project Specialists, Scientific Writers, etc.) required.
• Ability to effectively manage meetings to successful outcomes.
• Extensive knowledge of pharmaceutical/healthcare industry.
• Ability to build deep knowledge of at least one therapy area.
• Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.
• Strong oral communication and interpersonal skills.
• Excellent written skills, including experience delivering scientific content.

Interested candidates should submit an updated CV.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/06/2025 by JR United Kingdom