Road Logistics Account Manager - maternity cover

Kuehne Nagel; Kegworth; On-site; GBP 42,000 - 62,000; Full time

Job summary

Kuehne + Nagel is seeking a Road Logistics Account Manager to join our East Midlands Gateway office. You will drive customer projects, own operations for the customer, and work with the National Business Manager to implement new processes during onboarding.

You will liaise with internal teams and customers to optimize logistics, meet OTIF targets, and roll out new scope requirements while delivering excellent service in a complex supply chain environment.

Qualifications

• Good knowledge of international and domestic logistics.
• Excellent customer service skills.
• Consumer product sector experience.
• Understanding of 3PL vs 4PL business models.
• Proficient MS Office skills, especially Excel.

Responsibilities

• Build and maintain strong relationships with the customer and all relevant teams within the customer's organisation.
• Build and maintain strong relationships with internal stakeholders including NCS Manager, Business Manager, Logistics Partner Manager, etc.
• Own overall operational processes, escalations and all other matters for your team and your customer.
• Ensure customer OTIF is met and relevant MI is provided to mitigate failures.
• Manage the rollout of the operational requirement for the new scope.
• Communicate with the customer regularly via verbal updates, email, Teams, and face‑to‑face meetings.
• Support value-add initiatives as part of our continuous improvement commitment to the customer.
• Ensure the operational output aligns with staffing levels to meet the contract and business case.

Skills

International logistics

Domestic logistics

Customer service

3PL vs 4PL models

Consumer product sector experience

Tools

Excel

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Road Logistics Account Manager to join us in our East Midlands Gateway office. You will drive customer projects and manage escalations within your field of responsibility, truly own the operation and all aspects for the customer. You will work in close cooperation with National Business Manager to set up new and improve existing processes playing a key role during the implementation phase of new customer activities.

How you create impact

• Build and maintain strong relationships with the customer and all relevant teams within the customer's organisation

• Build and maintain strong relationships with various internal stakeholders including but not limited to NCS Manager, Business Manager, Logistics Partner Manager Etc.

• Own overall operational processes, escalations and all other matters for your team and your customer

• Ensure customer OTIF is met and relevant MI is provided to mitigate failures

• Manage the roll out of the operational requirement for the new scope.

• Communicate with the customer on a regular basis; verbally, via E-Mail, Teams conferencing and face to face.

• Support Value Add Initiatives as part of our continuous improvement commitment to the customer.

• Ensuring the operational output is aligned in terms of staff required to the standards expected in the Contract and the original business case.

What we would like you to bring

• Good knowledge of international and domestic logistics

• Excellent Customer Service Skills

• Consumer Product Sector experience

• Understanding of 3PL vs 4PL business models

• Proficient MS Office Skills, especially Excel

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.