Road Freight Customer Service Agent

TN United Kingdom; Purfleet-on-Thames; On-site; GBP 22,000 - 26,000; Full time

Job summary

An international freight forwarding company is seeking a dedicated Freight Road Customer Service Agent to join their growing team in Essex. This role involves managing customer interactions, coordinating with distribution and customs teams, and ensuring accurate data entry into the CARGOLINK system. The ideal candidate will have a strong background in customer service, excellent communication skills, and a keen eye for detail. Join a dynamic environment where your contributions will directly impact logistical solutions across Europe. This is a fantastic opportunity to grow within a thriving industry.

Qualifications

• At least one year of experience in a similar role.
• Strong administrative skills and attention to detail.

Responsibilities

• Serve as the primary contact for customers daily.
• Manage orders and data entry into the CARGOLINK system.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Administrative Skills

Basic Knowledge of Transport

Tools

CARGOLINK System

Job description

Job Description:

Our client is an international freight forwarding company providing logistical solutions including 3PL, sea, road, and air freight. Due to global growth, they are seeking to hire a Freight Road Customer Service Agent for their team in Essex.

The role of the Road Freight Customer Service Agent includes:

• Serving as the primary contact for customers daily
• Managing orders and data entry into the CARGOLINK system with accuracy
• Coordinating collections with the UK distribution department and international export planners
• Directing the Customs team to issue export declarations
• Handling administrative tasks such as queries and POD requests
• Providing delivery status updates to customers upon request
• Communicating with DSV offices across Europe

Requirements:

• Experience in customer service
• Basic knowledge of transport (preferred but not required)
• Excellent communication and client-facing skills
• Attention to detail and efficiency
• Strong administrative skills

We are interested in candidates with at least one year of experience in a similar role, possessing the right skills and a high level of attention to detail.

The successful candidate will be offered a salary of up to £26,000, depending on skills and experience, along with a benefits package.