European Freight Export / Import Operator

Willis Global; Colchester; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme after probation

One day per week work from home

Job summary

Willis Global in Colchester is seeking a European Freight Export/Import Operator to manage import/export freight across Europe by road and intermodal transport. The role reports to the Sea Freight Supervisor and focuses on profitability, shipment volumes, and excellent client service.

The successful candidate coordinates shipments, liaises with suppliers and carriers, and delivers efficient transport solutions while maintaining strong customer relationships and meeting client deadlines.

Qualifications

• Proven European road freight operations experience.
• Understanding of transport and legislative controls.
• Strong customs service skills.
• Good mathematical skills.
• Able to adapt and implement new IT systems and innovations.

Responsibilities

• Maintain and develop relationships with clients.
• Meet deadlines/requirements as per client requests.
• Monitor supplier performance.
• Prepare quotations in line with client requests.
• Assist colleagues during staff absences including imports/exports.
• Encourage and implement best practice across the department.
• Develop and maintain a proactive attitude with clients.
• React promptly to client requests and ensure service levels.
• Ensure deadlines are met by monitoring suppliers.
• Maintain files and ensure cost/invoicing compliance.

Skills

European road freight ops

Customs service skills

Transport & legislative controls

Mathematical skills

IT systems adaptation

Job description

Our Client, a trusted UK Logistics partner offering freight forwarding, customs clearance and supply chain solutions are looking for a European Freight Export / Import Operator to join their team, based at offices in Colchester, Essex.

On Offer:

• Salary from £30K-£35K, dependent on skills and experience.
• Monday – Friday working pattern, with one day per week working from home.
• Bonus scheme after probationary period.
• The opportunity to join a dynamic team, and genuine progression opportunities.

Main Purpose of the European Freight Export / Import Operator:

Reporting to the Sea Freight Supervisor, the successful candidate will be responsible for managing import and export freight movements across Europe via road and intermodal transport, while supporting the continued growth of the company's overland and ocean freight services. The role will focus on increasing profitability and shipment volumes, delivering efficient transport solutions, and developing relationships within key European markets.

Working closely with the wider operations team, you will coordinate and monitor both import and export shipments, liaising with suppliers, carriers, and overseas partners to ensure the seamless movement of freight. A strong customer-focused approach is essential, ensuring service levels consistently meet and, where possible, exceed client expectations.

Duties and Responsibilities of the European Freight Export / Import Operator:

• Maintain and develop relationships with clients.
• To meet deadlines/requirements as per client requests.
• Monitor supplier performance.
• Good file management and attention to detail.
• Prepare quotations in accordance with client’s request.
• Assisting colleagues during staff absences / holidays including imports/exports
• Encourage and implement “Best Practice” across the department.
• Develop and maintain a commercial and “can do” attitude with all within the department and company.
• To react promptly and proactively to client requests
• Always provide excellent customer service
• To ensure deadlines are kept by monitoring suppliers
• To develop a good working relationship with your client accounts.
• Maintain files in accordance with procedure
• To achieve operational standards
• Ensure all shipments are costed and invoiced in accordance with company policy
• Support senior management as and when required.
• Ensure invoice queries are solved promptly.

To Be Considered:

• Proven European road freight operations experience
• An understanding of transport and legislative controls
• Strong customs service skills
• Good mathematical skills
• To be able to adapt, embrace and implement new IT systems and IT innovations as required