Export Customer Solutions Operator

Rhenus Logistics; Bradford; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Rhenus Logistics in Bradford, United Kingdom, is seeking a proactive freight operations coordinator to manage inbound and outbound shipments, plan routes with driver restrictions, and coordinate with UK and European offices.

You will respond to customer enquiries, quote accurately, handle documentation and invoicing in the TMS, and seek cost-saving opportunities while maintaining service levels.

Qualifications

• Excellent communication and customer service skills.
• Good math and numerical accuracy for quotes and invoicing.
• Ability to work under pressure in a fast-paced logistics environment.
• Professional demeanor with strong organisational skills.
• Knowledge of shipping documentation and customs procedures.

Responsabilités

• Sourcing trailers and competitive rates from European operators.
• Planning routes with driver restrictions and customs stops.
• Responding to customer enquiries with swift, accurate updates.
• Quoting customers in a timely manner.
• Ensuring freight activities are cost-effective while maintaining service levels.
• Ensuring shipments comply with customs regulations and documentation.
• Entering shipment data into the TMS system and invoicing shipments.
• Managing inbound, outbound and domestic freight operations daily.
• Liaising with Rhenus offices across the UK and Europe.
• Problem solving on day-to-day operational issues.

Connaissances

Excellent communication

Basic math skills

Problem solving

Work under pressure

Customer service

Professional demeanor

Organisational skills

Commercial awareness

Team player

European road transport experience

MS Office proficiency

Cost-saving mindset

Multilingual

Shipping docs knowledge

Customs procedures knowledge

Description du poste

What You Can Expect** :**

• Sourcing trailers and competitive rates from European Trailer Operators
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planneddeliveries
• Responding to customer enquiries and providing them swift and accurate updates.
• Quoting the customer accurately, in a timely manner.
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
• Checking T1's have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system.
• Accurately invoice shipments into the TMS system.
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
• Liaise and communicate with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.

What You Bring:

• Excellent communication skills both written and verbal.

• Basic mathematical understanding.

• Good problem-solving skills.

• Ability to work under pressure in a fast-paced environment,

• Excellent level of customer service always.

• A professional manner and rapport.

• An enthusiastic, committed, flexible and can-do approach.

• Excellent organisational skills.

• A strong commercial awareness.

• A team player, who will help and motivate others.

• Experience in European Road Transport preferred but not essential.

• Proficient in Microsoft Office

• Has an eye for cost saving and a motivation to make money for the business.

• Being multilingual is preferred but not essential.

• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.