Distribution Coordinator

Tarmac; Norwich; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension

Employee rewards access

Employee assistance programs

Job summary

Tarmac Trading Limited is seeking a Distribution and Sales Coordinator for our Costessey site near Norwich. The role involves coordinating deliveries, maximizing loads, and delivering excellent customer service across the order and delivery process.

The position focuses on day-to-day distribution with some selling, requiring strong communication, problem solving, and the ability to convert enquiries into orders. Applicants should be prepared to travel to the site location as needed.

Qualifications

• Experience in distribution planning and sales support in a logistics environment.
• Strong communication and problem-solving skills.
• Able to coordinate deliveries with logistics, production and customer service teams.
• Ability to convert enquiries into orders and support pricing where needed.
• Good numeracy and analytical skills; build relationships with drivers and internal stakeholders.

Responsibilities

• Coordinate the distribution and delivery of our RMX product range to customers.
• Plan and schedule deliveries to maximise vehicle utilisation and efficiency.
• Process orders and delivery schedules accurately and keep information up to date.
• Serve as the main contact for customers on scheduling, delivery times, and queries.
• Assist with pricing and quotes through to order conversion.
• Collaborate with teams to respond to enquiries and maintain high service levels.
• Resolve delivery or order issues promptly using problem-solving skills.
• Develop product and industry knowledge to better support sales activity.

Skills

Distribution planning

Logistics coordination

Order scheduling

Team collaboration

Customer service

Interpersonal skills

Communication

Problem solving

Numbers & analytics

Customer relationship

Tools

SAP

CRM

Microsoft IT systems

Job description

While the role will involve some selling and converting enquiries into sales, the primary focus is on day-to-day distribution. This includes planning and coordinating deliveries, maximising loads from each truck, and ensuring excellent customer service throughout the order and delivery process. Strong verbal communication and problem-solving skills are therefore essential.

Are you a Distribution and Sales Coordinator looking for your next permanent role? If so, please read on as we may just have the role for you.

At C&H Quickmix, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others, and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for a Distribution and Sales Coordinator to join our friendly C&H Readymix (RMX) team based at our Costessey site, close to Norwich. This role is easily commutable from Norwich, Dereham, Fakenham, Drayton, Taverham, Aylsham, Wymondham, Cringleford, Attleborough, Spixworth, Poringland, and surrounding areas.

We are working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn’t always necessary for success.

The Role

As a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group. The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met.

Key Responsibilities (not exhaustive)

• Coordinate thedistribution and delivery of our Readymix (RMX) product range to customers
• Plan and schedule deliveries tomaximise vehicle utilisation and efficiency, ensuring the best use of available trucks
• Accurately process orders, delivery schedules, and changes, ensuring all information is correct and up to date
• Act as the key point of contact for customers regardingorder scheduling, delivery times, and queries
• Support the pricing and raising of quotes and follow these through to order conversion where required
• Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner
• Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner
• Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills
• Prioritise and manage multiple tasks in a fast-paced environment
• Build and maintain strong working relationships with drivers, internal teams, and customers
• Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate

Please note: Due to the location of the site, candidates must be able to travel to the work location without the use of public transport.

The Ideal Candidate

• SAP, CRM, and Microsoft IT systems
• Distribution planning, logistics coordination, or order scheduling
• Working collaboratively within a team to deliver high service levels
• Building positive relationships with customers and internal stakeholdersManaging competing priorities while maintaining attention to detail

• Strong interpersonal and communication skills
• Excellent problem-solving ability
• Confidence dealing with customers by phone and email
• Good numeracy and analytical skills
• A proactive attitude with a willingness to learn and develop

Why Tarmac

We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development
• Training and development opportunities

Tarmac iscommittedto being aForces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and arecommittedto creating aninclusiveenvironment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Tarmac Trading Limited