CPCC Clerical Officer - RLI

Nhs-1; Lancaster; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster invites applications for a CPCC Clerical Officer at the Royal Lancaster Infirmary. You will respond to calls from patients, GPs and staff and help arrange outpatient appointments with clinicians in a timely, sensitive manner.

The role is Band 2 on the NHS AfC scale, with both part-time and full-time hours available. A comprehensive training package is provided to support your start in NHS administration.

Qualifications

• GCSEs with Maths and English required.
• Keyboard skills/ computer literacy expected.
• Experience in a Call Centre or on a Reception is desirable.

Responsibilities

• Mutually agreeing an appropriate date and time with patients for outpatient appointments.
• Handling incoming calls and queries from patients, GPs and hospital staff.
• Working within confidential NHS information and following training provided.

Skills

Knowledge of NHS Patient Admin systems

Ability to communicate well

Ability to work with limited supervisi

Education

GCSE or equivalent including Maths and English

Keyboard skills/computer literate

Customer care

Job description

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £25,272 n/a Salary period Yearly Closing 15/10/2026 23:59

CPCC Clerical Officer - RLI

NHS AfC: Band 2

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Booking and Reception Team based at Royal Lancaster Infirmary, Lancaster.

Youwill be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.

Main duties of the job

You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.

There are part-time and full-time opportunities available. The Reception service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

Working for our organisation

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education

• GCSE or equivalent including Maths and English
• Keyboard skills/computer literate
• Customer care

Experience

• Working in a Call Centre or on a Reception

Skills, Ability and Knowledge

• Knowledge of NHS Patient Administration systems
• Ability to communicate well
• Ability to work with limited supervision

We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 4 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

Name Andrea Nightingale Job title CPCC Business Manager Email address [e-mail] Telephone number 01539 716840 Additional information

For Further details / informal visits please contact:

Andrea Nightingale on 01539 716840