Right to Buy Service Delivery Officer Level 3 (Hybrid)

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Service Delivery Officer Level 3 to join the Right to Buy team in Nottingham. You will deliver administrative support, manage workstreams, handle customer enquiries and maintain records, while contributing to performance monitoring and system improvements.

The role requires knowledge of Right to Buy legislation, strong Microsoft Office skills, and the ability to work across teams to support residents through the RTB process.

Qualifications

• Experience with statutory requirements and legislation in daily tasks.
• Ability to research and analyze moderately complex problems using established procedures.
• Demonstrates drive and motivation and the ability to deliver against objectives whilst working under pressure.

Responsibilities

• Provide comprehensive business and administrative support to the RTB service and manage own workstreams.
• Respond to customer enquiries and maintain accurate records and management information.
• Provide advice and guidance to customers, colleagues and partners; support performance monitoring and improvements to systems and processes.
• Develop understanding of relevant legislation, policies and procedures and apply them to ensure timely progress.

Skills

Microsoft Office

Customer service

Research & analysis

Cross-functional teamwork

Communication

Drive & motivation

Tools

Case management systems

Document management systems

IT software packages

Job description

Nottingham City Council is seeking a Service Delivery Officer Level 3 to join the Right to Buy team in Nottingham. You will deliver administrative support, manage workstreams, handle customer enquiries and maintain records, while contributing to performance monitoring and system improvements.

The role requires knowledge of Right to Buy legislation, strong Microsoft Office skills, and the ability to work across teams to support residents through the RTB process.