Rigging Coordinator

Excel London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Excel London is seeking a Rigging Coordinator on a 12–14 month fixed‑term contract (maternity cover) to support rigging services across exhibitions, live events, and immersive experiences in a fast‑paced environment.

You’ll manage the rigging inbox, prepare quotes, assist with POs, supplier queries and invoicing, and build strong relationships with organisers, exhibitors, and suppliers while delivering excellent customer service by phone, email and live chat.

Qualifications

• Experience in customer service and administrative roles.
• Ability to manage multiple projects and enquiries.
• Strong data entry and invoicing support skills.

Responsibilities

• Managing the rigging inbox and responding to customer enquiries.
• Preparing quotes and ensuring accurate data entry.
• Supporting administration (POs, supplier queries, invoicing).
• Building strong relationships with organisers, exhibitors, and suppliers.
• Delivering excellent customer service across phone, email and live chat.

Skills

Organisational skills

Attention to detail

Customer service

Administrative experience

Microsoft Office

Database management

Clear communication

Tools

Microsoft Office

Database software

Job description

Join one of Europe’s leading event destinations and be part of delivering world‑class experiences at Excel London.

We’re looking for a Rigging Coordinator to join our team on a 12–14 month fixed‑term contract (maternity cover). This is a fantastic opportunity to work in a fast‑paced, high‑volume events environment, supporting the delivery of rigging services across exhibitions, live events, and immersive experiences.

About the role

You’ll play a key role in supporting the rigging function, acting as a central point of contact for enquiries, managing quotes, and providing administrative support to ensure a seamless customer experience.

• Managing the rigging inbox and responding to customer enquiries
• Preparing quotes and ensuring accurate data entry
• Supporting the team with administration (POs, supplier queries, invoicing)
• Building strong relationships with organisers, exhibitors, and suppliers
• Delivering excellent customer service across phone, email, and live chat

We’re looking for someone who:

• Has strong organisational skills and exceptional attention to detail
• Thrives in a fast‑paced, multi‑project environment
• Has experience in customer service and/or administrative roles
• Is confident using databases and Microsoft Office
• Is a clear communicator and a collaborative team player

Why join Excel London?

At Excel, we host over 400 events and welcome 4 million visitors every year. As part of our exciting growth phase—including major venue expansion and the launch of Immerse LDN—you’ll be joining a business that is shaping the future of events.

Guided by our values of Excellence, Passion, Impact, and Character, we put our people at the heart of everything we do.