RF-2609-59 - Cleaning Operative

Mount Charles; Derry/Londonderry; Hybrid; GBP 5,500 - 8,500; Part time

Benefits offered by this job

20days annual leave pro rata

Company Pension Scheme

Employee Assistance Program

Financial Education/Wellbeing advisory

Company Events

Job summary

Mount Charles Group is seeking a part-time Cleaning Assistant in Derry/Londonderry to deliver high standards of cleaning across offices and facilities. You will work 11.25 hours per week, Monday to Friday, 10:30am to 12:45pm, within a family-oriented business that values its people.

The role emphasizes customer service, attention to detail, and adherence to health and safety policies, with benefits including pension and leave. Prior cleaning or customer service experience is advantageous.

Qualifications

• Previous customer service experience preferred.
• Attention to detail and reliability required.
• Basic reading and communication skills to understand safety instructions.

Responsibilities

• Provide high-quality cleaning services in your area per client specifications.
• Respond politely and promptly to customer requirements.
• Clean offices, meeting rooms, toilets, laboratories and amenity areas site-wide.
• Ensure stocks are replenished and equipment is maintained.
• Report defects to the Line Manager and follow company procedures.
• Participate in Health and Safety policy and report hazards to Line Manager.
• Keep all offices and amenity areas clean and tidy.

Skills

Customer service

Attention to detail

Communication

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Job description

• Derry/Londonderry - Simon Community at Melrose Terrace

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!

Working Pattern:

• 11.25 hours per week
• Monday - Friday
• 10:30am-12:45pm

Rewards:

• 20days annual leave pro rata
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role:

• Providing the highest level of Cleaning service within your
• area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements
• and carry out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting
• rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work and all the equipment is left clean and in good
• working order at the end of your shift, reporting any defects to your Line Manager
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy

The Person:

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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