RF-2605-49 - Lounge Manager

Mount Charles; Antrim; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days’ paid holidays (pro‑rata)

Company Pension Scheme

Career Development and Training

Employee Assistance Programme

Financial Education Advisory Service

Uniform Provided

Company Events

Job summary

Mount Charles is recruiting for a Lounge Catering Manager position at Belfast International Airport. This role involves high standards of food preparation and compliance with HACCP regulations, ensuring excellent customer service and managing a team effectively.

The ideal candidate will have experience in a similar role, attention to detail, and a passion for customer service. The position offers a full-time contract with various shifts and rewarding benefits.

Qualifications

• Experience in a similar role is required.
• Must lead by example and embody the company values.
• Flexible and positive attitude is essential.

Responsibilities

• Ensure food is prepared and presented to a high standard.
• Manage service counters and compliance with HACCP.
• Deliver excellent customer service consistently.
• Complete administrative tasks including recording temperatures and sales.
• Report equipment issues to Head Office.

Skills

Attention to detail

Customer service

Leadership skills

Self-motivation

Basic computer literacy

Job description

Role Overview

We are recruiting a Lounge Catering Manager at Belfast International Airport, Antrim. The role involves ensuring all food is prepared and presented to an exceptional standard, ensuring all HACCP regulations are adhered to, and delivering excellent customer service.

Working Pattern

• 40 hours per week
• Various shifts between 05:00‑20:00
• 5 days out of 7

Rewards

• 28 days’ paid holidays (pro‑rata)
• Company Pension Scheme
• Career Development and Training
• Employee Assistance Programme to support health & wellbeing
• Financial Education / Well‑being Advisory Service
• Uniform Provided
• Company Events

Responsibilities

• Ensure all food is prepared and presented to an exceptional standard, complying with HACCP regulations.
• Prepare the service counter and keep it ready for service.
• Provide the highest level of customer service consistently to all users of the facility.
• Work as part of the team to deliver service on time and to the highest standard.
• Complete required administrative tasks including recording food temperatures, updating cleaning schedules, cashing up tills, and recording daily sales figures.
• Maintain book‑keeping procedures in line with company requirements.
• Report defective equipment, utensils, floor surfaces, etc. to the relevant Head Office department.
• Ensure opening and closing of all food outlets follows company procedures.
• Manage the team effectively to keep service areas fully stocked, well presented, and attractively displayed with printed daily priced menus and specials.

The Person

• Attention to detail in all aspects of the work.
• Experience in a similar role.
• Lead by example and live the company values.
• Enthusiastic and passionate about customer service and reputation.
• Self‑motivated and able to work independently.
• Flexible with a positive, can‑do attitude.
• Basic statutory training for the role will require basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis; proficient computer literacy.

Equal Opportunities Employer

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Legal Notice

Job offer subject to the provision of a five‑year, traceable employment history.