RF-2605-18 - Housekeeper

Mount Charles; Belfast; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20 days’ annual leave (pro rata)

Employee Assistance Program

Company Pension Scheme

Financial Education advisory service

Company Events

Job summary

Mount Charles in Belfast is seeking a dedicated Housekeeper to provide high-quality cleaning services. The ideal candidate will have exceptional customer service skills and attention to detail, with a preference for those holding NVQ/SVQ qualifications. Responsibilities include ensuring cleanliness across various areas, adhering to health and safety standards, and maintaining equipment. This role offers 40 hours a week, Monday to Friday, with opportunities for professional development and employee support programs.

Qualifications

• Previous work experience in customer service employment is preferred.
• Basic statutory training for safety and communication is required.

Responsibilities

• Provide high-level Housekeeping/Cleaning service.
• Respond positively to customer requirements and duties.
• Ensure equipment is clean and in working order.
• Participate in Health and Safety Policy and report hazards.
• Keep offices and amenity areas clean and tidy.

Skills

Exceptional customer service skills

Strong attention to detail

Basic reading, writing, speaking and listening skills

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Current BICS Qualifications

Job description

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. We are currently recruiting for a Housekeeper to join our team based at our A&O Shearman, Belfast site. This is a great opportunity to join a world leading facilities management company.

Working Pattern

• 40 hours per week
• Monday to Friday
• 7am – 3:30pm

Rewards

• 20 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of Housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy
• Comply with all Health, Safety & Hygiene standards
• Comply with all HACCP regulations as necessary

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE