RF-2604-10 - Cleaning Operative

Mount Charles; Derry/Londonderry; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

20 days’ annual leave (pro rata)

Company Pension Scheme

Employee Assistance Program

Financial Education/Advice

Company Events

Job summary

Mount Charles Group is seeking a Cleaning Operative to join the team at our Woven – Victoria Hall site, Derry/Londonderry. You will provide cleaning services to offices, meeting rooms, toilets and amenity areas in line with client specifications.

The role supports a friendly, family‑oriented business with a strong emphasis on safety and teamwork. Working Monday–Friday, 8am–6pm, 6 hours per week with flexible patterns, prior cleaning or customer service experience is valued.

Qualifications

• Exceptional customer service skills are essential for daily client interactions and team support.
• Strong attention to detail is required to maintain high cleaning standards.
• Previous work experience in customer service is advantageous for dealing with clients.

Responsibilities

• Providing the highest level of cleaning service within your area of responsibility in line with the clients’ specifications.
• Responding positively, politely and promptly to all customer requirements and carry out duties professionally.
• Carrying out a range of general cleaning services including offices, meeting rooms, toilets and amenity areas site wide.
• Ensuring stocks are replenished and equipment is checked regularly.
• Maintaining equipment cleanliness and tidiness at the end of the shift.
• Following company procedures and health and safety guidelines.

Skills

Exceptional customer service skills

Strong attention to detail

Previous work experience in customer服務

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Current BICS Qualifications

Job description

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at our Woven – Victoria Hall site, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.

Working Pattern

• Monday – Friday
• 8am – 6pm
• 6 hours per week
• Flexible - can be cleaned 2 hrs x 3 times a week or 3 hrs x 2 times a week

Rewards

• 20 days’ annual leave (pro rata)
• Company Pension Scheme
• Employee Assistance Program to support your health & wellbeing
• Financial Education/Financial wellbeing advisory service
• Company Events

The Role

• Providing the highest level of Cleaning service within your area of responsibility in line with the clients’ specifications
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
• Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
• Ensuring all stocks are replenished in your area of responsibility
• Ensuring regular checks are carried out to the equipment/machines used
• During hours of work and all the equipment is left clean and in good working order at the end of your shift
• Making yourself familiar with and follow all company procedures and regulations
• Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
• All offices, toilets, etc and amenity areas to be presented in a clean and tidy

The Person

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Current BICS Qualifications
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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