RF-2510-30 - Post Room Assistant

Mount Charles; Belfast City District; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

28 days' paid holidays (pro rata)

Employee Assistance Programme to our健康

Company Pension Scheme

Financial Education/Financial well‑be­

Training and unrivalled opportunities

Company Events

Job summary

Mount Charles Group is seeking a Post Room Assistant for our Belfast site at HSC Franklin Street. The role is part-time (20 hours per week) with a 10:00–14:00 schedule from Monday to Friday, supporting the postal department and reception tasks in a busy facilities setting.

You will handle customer enquiries, maintain records, and coordinate meetings while using standard office software. We value a proactive, customer-focused attitude and reliable, detail-oriented work habits.

Qualifications

• Experience in customer service or administrative roles.
• Strong organisational and record-keeping abilities.
• Good time-management and attention to detail.

Responsibilities

• Respond promptly and professionally to customer enquiries, ensuring a high standard of service and satisfaction.
• Maintain accurate and well-organised records, ensuring files are secure and easily accessible when needed.
• Schedule and manage meetings and appointments, liaising with clients and colleagues.
• Provide essential administrative assistance to ensure the smooth day-to-day running of the postal department.
• Deliver a friendly, helpful, and professional experience to all customers, in person and through other channels.
• Confidently use computer systems and software tools to manage data, track communications, and support departmental efficiency.

Skills

Customer service

Administrative support

Data management

Scheduling

Computer literacy

Tools

Office software

Record keeping software

Job description

• Belfast - HSC Business Services, Franklin Street

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are acustomer focused individualand wantto join afun andfamily orientatedbusiness which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Post Room Assistant to join our team based at HSC Franklin Street, Belfast. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 20 hours per week
• Monday to Friday, 10am to 2pm

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are acustomer focused individualand wantto join afun andfamily orientatedbusiness which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Post Room Assistant to join our team based at HSC Franklin Street, Belfast. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 20 hours per week
• Monday to Friday, 10am to 2pm

Rewards:

• 28 days' paid holidays (pro rata)
• Employee Assistance Programmeto support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and unrivalled opportunities for career progression
• Company Events

The Role:

• Respond promptly and professionally to customer enquiries, ensuring a high standard of service and satisfaction.
• Maintain accurate and well-organised records, ensuring files are secure and easily accessible when needed.
• Schedule and manage meetings and appointments efficiently, liaising with both clients and colleagues.
• Provide essential administrative assistance to ensure the smooth day-to-day running of the postal department.
• Deliver a friendly, helpful, and professional experience to all customers, both in person and through other communication channels.
• Confidently use computer systems and software tools to manage data, track communications, and support departmental efficiency.

The Person:

• Self-motivated, working independently and on owninitiative to ensure set tasks completed
• Flexible with a positive, can-do attitude.
• Good time-management skills
• Attention to detail in all aspects of the work.
• Leads by example and lives our values.
• Enthusiastic about our customer service and reputation.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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