Reverse Logistics Lead – Returns & Inventory

Jingdong Development France; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is seeking an experienced Reverse Logistics Operations Manager in Milton Keynes to lead daily reverse flows, inbound returns, grading, inventory accuracy and outbound dispatch. You will drive performance, coach a warehouse team, and coordinate with internal departments and transport teams to meet KPIs and safety standards.

This role offers a dynamic, fast-paced environment with opportunities to implement improvements, optimize processes, and contribute to a

Qualifications

• Warehouse or reverse logistics management experience.
• Strong people-management and problem-solving skills.
• Good understanding of WMS and inventory control.
• Comfortable with KPIs and operational data.
• Strong communication and cross-functional coordination.
• Ability to manage changing priorities in a fast-paced warehouse environment.

Responsibilities

• Manage daily reverse logistics operations including inbound returns, putaway, grading, repair coordination and outbound processing.
• Lead RTS, B2B/internal sales, disposal and donation flows.
• Develop the warehouse team, including workload planning and performance management.
• Monitor KPIs, backlog, inventory accuracy and processing SLAs.
• Maintain stock control and conduct regular inventory/cycle counts.
• Identify process issues and drive continuous improvement.
• Coordinate with internal departments, transport teams and other sites.
• Ensure SOPs, health & safety and operational standards are followed.
• Support new reverse-logistics projects and process implementation.
• Provide regular reporting and escalation of risks/issues.

Skills

Reverse logistics mgmt

People management

WMS & inventory control

KPI tracking

Cross-functional communication

Prioritization in fast-paced env

Tools

WMS software

Job description

JINGDONG Logistics, part of JD.com, is seeking an experienced Reverse Logistics Operations Manager in Milton Keynes to lead daily reverse flows, inbound returns, grading, inventory accuracy and outbound dispatch. You will drive performance, coach a warehouse team, and coordinate with internal departments and transport teams to meet KPIs and safety standards.

This role offers a dynamic, fast-paced environment with opportunities to implement improvements, optimize processes, and contribute to a