Reverse Logistics Warehouse Manager: KPI-Driven Ops Lead

Jingdong Development France; Milton Keynes; On-site; GBP 40,000 - 65,000; Full time

Job summary

JINGDONG Logistics is seeking a Reverse Logistics Warehouse Manager to oversee end-to-end reverse logistics operations, ensuring safe, accurate and efficient processing of returned goods. You will drive productivity, quality and labour planning across the warehouse and lead a team of supervisors and operatives.

Responsibilities include managing daily reverse logistics activities, monitoring KPIs, auditing inventory, and implementing SOP improvements while ensuring compliance with Health & Safety

Qualifications

• Proven leadership and people-management experience in warehousing or logistics.
• Strong data analysis skills with proficiency in WMS and Excel.
• Experience in reverse logistics, returns, refurbishment, e-commerce or after-sales operations.

Responsibilities

• Manage daily reverse logistics warehouse operations, including receiving, inspection, grading, sorting, put-away, refurbishment and return-to-vendor processes.
• Monitor KPIs such as productivity, lead time, backlog, inventory accuracy and labour utilisation.
• Lead and develop warehouse supervisors, team leaders and operatives, including shift planning and performance management.
• Plan workforce requirements based on volume, forecasting, and overtime control.
• Collaborate with Transportation, Customer Service, Quality, Finance, HR, IT and other teams to resolve issues.

Skills

Leadership

Data analysis

WMS

Excel

Tools

WMS software

Microsoft Excel

Job description

JINGDONG Logistics is seeking a Reverse Logistics Warehouse Manager to oversee end-to-end reverse logistics operations, ensuring safe, accurate and efficient processing of returned goods. You will drive productivity, quality and labour planning across the warehouse and lead a team of supervisors and operatives.

Responsibilities include managing daily reverse logistics activities, monitoring KPIs, auditing inventory, and implementing SOP improvements while ensuring compliance with Health & Safety