Revenues Officer

Wmjobs; Shrewsbury; Remoto; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

LGPS

Staff discounts

Salary sacrifice perks

Free parking

Wellbeing support

Hybrid working

Descrizione del lavoro

Telford & Wrekin Council is seeking two home-working Revenues Officers to join the Revenues Team. The role focuses on invoicing and collection of Council Tax, Business Rates and miscellaneous income, with full training and mentoring provided.

The positions require strong numeracy, communication and IT skills, and offer flexible working with a commitment to delivering quality customer service to diverse customers. Closing date 29 July 2026.

Competenze

• Organised approach to work with targets.
• Professional, courteous customer service.
• Excellent oral and written communication to explain legislation and policies.
• Ability to process high volumes accurately.
• Knowledge of Sundry Debt Income, billing and collection is desirable; training provided.

Mansioni

• In Revenues you will handle invoicing and collection of Council Tax, Business Rates and miscellaneous income.
• Billing of Council Tax and Business Rates for customers and businesses.
• Provide high quality customer service and explain legislation and policies to customers.

Conoscenze

Organised work

Customer service

Communication skills

Numeracy/IT systems

Legislation interpretation

Strumenti

IT systems

Descrizione del lavoro

Telford & Wrekin Council are looking to recruit 2 home-working Revenues Officers.

1 x 37 hour 12-months temporary contract

You will be part of our award winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.

Key Requirements

In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provide, council tax payers, businesses, benefit claimants and other supportagencies. You will need to be good with numbers, have an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.

If you think you are a good all-rounder then this role could be for you.

Skills and Experience

We are looking for someone with:

• An organised approach to work to achieve targets.
• An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
• Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
• The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
• Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non Domestic Rates and Housing Benefit Overpayments, is desirable. However, full training will be provided

Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy.

As a council employee you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.

Closing date for applications

is Wednesday 29th July 2026

For further information on the role see the job description and person specification. For any further queries, questions or a discussion about the role, please contact either of the following:

David Siviter

Revenues Billing &SupportGroup Manager

Email: [e-mail]

Telephone: [phone]

Jo Morton

Recovery & Payments Group Manager

Email: [e-mail]

Telephone: [phone]

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.

Attached documents

• Revenues Officer Job Description.docx
• Revenues Officer Person Specification.docx
• Employee Benefits.pdf