Revenues Manager

Civic Recruitment Limited; Shrewsbury; On-site; GBP 60,000 - 75,000; Full time

Job summary

Civic Recruitment Limited is recruiting a 3-month contract Revenues service leader to deliver an efficient, compliant council tax and NNDR revenues function. You will lead a team, drive performance, ensure accurate billing and reporting, and engage with external bodies to sustain income collection.

The role requires strong leadership, governance, and stakeholder engagement to support council priorities and regulatory compliance.

Qualifications

• Significant experience in Revenues services, including Council Tax and NNDR.
• Strong knowledge of relevant legislation and statutory requirements.
• Proven leadership and people management experience.
• Experience in income collection, debt recovery, and performance management.
• Ability to analyse complex data and provide clear, actionable insights.
• Experience managing budgets and financial processes.
• Strong communication and stakeholder management skills.
• Experience working within local government.
• Knowledge of Revenues IT systems and digital transformation.
• Experience preparing reports for senior leadership or committees.

Responsibilities

• Lead and manage Revenues Team Managers and wider staff.
• Develop and implement training and development programmes for all staff.
• Drive performance management, ensuring accountability and delivery against objectives.
• Ensure accuracy and timely statutory returns and reports.
• Oversee budgeting and financial processes within Revenues.
• Monitor debt collection performance and enforce recovery strategies.
• Liaise with external agencies and government bodies as required.
• Represent the Council at local and national events.
• Review IT systems and processes supporting Revenues services.

Skills

People management

Debt recovery

Budget management

Performance management

Data analysis

Stakeholder management

Communication

Local government

IT systems familiarity

Tools

Revenues IT systems

Job description

Shrewsbury, United Kingdom | Posted on 05/05/2026

• City Shrewsbury
• Province Shropshire
• Country United Kingdom
• Postal Code SY1

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

To lead and manage the delivery of an efficient, accurate, and legally compliant Revenues service, covering Council Tax, National Non-Domestic Rates (NNDR), and associated income streams. The role ensures effective billing, collection, recovery, and reporting processes, while driving continuous improvement, maximising income collection, and supporting organisational priorities through strong leadership, governance, and stakeholder engagement.

Key Responsibilities

• Ensure the accurate and timely annual billing of Council Tax, NNDR, and Business Improvement Districts (BIDs).
• Maintain up-to-date knowledge of relevant legislation and ensure compliance across all Revenues activities.
• Interpret and advise on complex and contentious local taxation matters.
• Ensure all statutory returns (e.g. CTB1, QRC4, NNDR1, NNDR3) are completed accurately and within required timescales.
• Maintain and oversee the effective use of Revenues systems across teams.
• Promote and implement effective debt management and recovery strategies.
• Monitor collection performance and ensure all debts are pursued in accordance with legislation.
• Provide regular reporting on income collection and outstanding debt.
• Recommend and authorise debt write-offs in line with financial regulations and delegated authority.
• Lead and manage Revenues Team Managers and wider staff.
• Develop and implement training and development programmes for all staff.
• Drive performance management, ensuring accountability and delivery against objectives.
• Ensure staff are appropriately trained and aligned with service goals.
• Develop service specifications, business plans, and annual work programmes.
• Translate strategic priorities into operational plans with measurable outcomes.
• Monitor and report on service performance using local and national KPIs.
• Ensure a minimum of 95% accuracy across service outputs.
• Develop and manage Service Level Agreements with internal and external partners.
• Liaise effectively with external agencies, government bodies, and council departments.
• Represent the Council at local and national events.
• Manage service budgets in line with financial regulations.
• Identify, assess, and mitigate risks within the service.
• Prepare and present reports, including those related to hardship and discretionary relief.
• Review and improve IT systems and processes supporting Revenues services.
• Design and implement discretionary schemes as required.
• Ensure accurate maintenance of statistical and management information data (e.g. tax base, exemptions, discounts).
• Deputise for the Revenues and Benefits Service Manager when required.
• Support cross-service collaboration to improve efficiency and customer outcomes.
• Undertake additional duties as required to meet service needs.

Requirements

• Significant experience in Revenues services, including Council Tax and NNDR.
• Strong knowledge of relevant legislation and statutory requirements.
• Proven leadership and people management experience.
• Experience in income collection, debt recovery, and performance management.
• Ability to analyse complex data and provide clear, actionable insights.
• Experience managing budgets and financial processes.
• Strong communication and stakeholder management skills.
• Experience working within local government.
• Knowledge of Revenues IT systems and digital transformation.
• Experience preparing reports for senior leadership or committees.
• Analytical and systematic problem-solving skills
• High attention to detail and accuracy
• Strategic thinking with operational delivery focus
• Strong organisational and planning skills
• Ability to manage change and drive continuous improvement