Revenues Officer

Service Care Solutions Ltd; Northallerton; On-site; Full time

Job summary

An established industry player is seeking a dedicated Revenue Officer to join their team in Northallerton. In this pivotal role, you will manage the recovery of debts owed to the Local Authority, including Council Tax and Business Rates arrears. Your responsibilities will involve direct communication with customers, handling accounts both before and after the granting of Liability Orders, and ensuring that all actions comply with relevant guidelines. This dynamic position requires strong communication skills, attention to detail, and the ability to work independently. If you are passionate about helping others while ensuring compliance and efficiency, this opportunity is perfect for you.

Qualifications

• Experience managing debt accounts and handling customer inquiries.
• Strong communication skills for explaining complex issues.

Responsibilities

• Manage accounts in arrears for Council Tax and Business Rates.
• Communicate with customers and handle enforcement actions.

Skills

Communication Skills

Attention to Detail

Self-Sufficiency

Education

IRRV Qualification

Tools

Northgate Systems

Job description

Revenue Officer

Local Authority York
Monday to Friday 08:30-17:00
3 Month Contract – Potential for Extension
North Allerton Based
£15.80ph Umbrella

Job Purpose

We are seeking a skilled and motivated individual to join our team as a Revenue Officer. This role is essential in helping to manage the recovery of debts owed to the Local Authority, including Council Tax and Business Rates arrears. The successful candidate will be responsible for handling a range of accounts in arrears, from initial stages of debt management to enforcement procedures, ensuring all actions are taken in accordance with relevant guidelines and legislation.

Each day in this role is different, with a mixture of managing accounts, dealing with debtor inquiries, and taking necessary enforcement actions. The successful candidate must be comfortable working with customers who are in financial difficulty, while ensuring that all debt recovery actions are conducted in a professional and legally compliant manner.

Main responsibilities

1. Customer Interaction: Communicate directly with customers who are in arrears with their Council Tax and Business Rates, via telephone, email, and written correspondence.
2. Debt Management: Make arrangements to clear outstanding debts and chase missed payments.
3. Account Management: Handle accounts both before and after the granting of Liability Orders, ensuring the correct action is taken for each case.
4. Enforcement Actions: Deal with accounts managed by Enforcement Agents and take appropriate action, including progressing accounts to charging orders, bankruptcies, or any other actions allowed after a Liability Order.
5. Report Management: Regularly work through reports to identify and follow up on debt accounts for Council Tax and Business Rates.
6. Problem Resolution: Identify what action is required for each debt account and ensure cases are dealt with efficiently and effectively.
7. Documentation: Ensure all communications and actions taken are properly documented for each case.

Requirements for the role

1. Experience with Northgate Systems: Essential for managing debt accounts and tracking progress.
2. Communication Skills: Strong verbal and written communication skills, with the ability to listen, understand, and explain complex issues clearly to customers.
3. IRRV Qualification: Desirable, though not mandatory. Experience in a similar role will be considered.
4. Self-Sufficiency: Ability to work independently with minimal supervision while managing a varied and dynamic workload.
5. Attention to Detail: A keen eye for detail to ensure that the correct procedures are followed and all actions are documented accurately.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969.