Revenues Officer

ENGINEERINGUK; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Revenues Officer to join their Local Government Services team. This fully home-based role offers the chance to make a significant impact by ensuring that local councils deliver high-quality services to their communities. You'll be responsible for managing revenues and council tax support accounts, providing essential administrative support, and engaging with residents to ensure their needs are met. With opportunities for learning and growth, this position is perfect for someone looking to develop their skills in a rewarding environment.

Benefits

23 days' holiday (rising to 27)

Company matched pension

Life assurance

Cycle2work scheme

15 weeks' fully paid maternity leave

Voluntary benefits for lifestyle

Paid volunteering day

Access to Employee Network Groups

Qualifications

• Experience in administrative or customer service roles is essential.
• Knowledge of council tax processes is required.
• Strong communication and IT skills are necessary.

Responsibilities

• Provide administrative support to local councils and residents.
• Ensure accurate information is maintained in systems.
• Handle customer inquiries and document claims accurately.

Skills

Administrative experience

Customer service experience

Council tax knowledge

Communication skills

IT skills

Attention to detail

Job description

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Are you passionate about making a difference within a community? Do you have the skills and experience to help local councils deliver high-quality services to their residents? If so, you might be the perfect candidate for our Local Government Services team.

We are looking for an experienced administrator or customer service advisor to join us as a Revenues Officer. Working from home but as part of a wider friendly and supportive team, you will provide administrative support to the council and their residents to ensure that their systems are kept up to date with the most accurate information and their residents are receiving the best possible service

This role will provide the right person with scope to learn and progress whilst also allowing them to apply their skills in a rewarding and interesting setting.

Job title:
Revenues Officer

Job Description:

What you'll be doing:

• Check Revenues, Housing Benefit and Council Tax Support accounts and claims to see if they have all the information and evidence they need.
  
• Change computer records with claim information and collect information from customers.
  
• Work on Revenues, Housing and Council Tax Support accounts and claims following the rules and client needs.
  
• Make sure the right documents are filled in and that all work is clear and follows the procedures.
  
• Reach targets with agreed accuracy levels.
  
• Occasionally, talk to customers in person, giving them correct information in a positive way. Call other organisations, such as Her Majesty's Revenues and Customs and the Department for Work and Pensions.
  
• Be careful of accuracy, finding fraudulent claims and spotting under or overpayments of Housing Benefit and making sure Revenues accounts are right.
  

What we're looking for:

• Experience in either an administrative or customer service based role
  
• Previous council tax experience essential
  
• Great communication skills both written and verbal
  
• Good IT skills
  
• The ability to manage and prioritise own workload
  
• Good customer focus
  
• Good attention to detail
  

About us: Capita Public Service - LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more - we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What's in it for you?

• A salary of £24,570
  
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  
• Fully home based role
  
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  

What we hope you'll do next:

Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application and send us your CV.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.

Location:
Home-Based - GBR
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent

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