Revenues Officer

Capita plc; London; Remote; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Revenues Officer to join their Local Government Services team. This fully remote position offers an excellent opportunity to make a difference in the community by supporting local councils in delivering high-quality services. The ideal candidate will have a strong background in administration or customer service, particularly within council tax, and possess great communication skills. With a focus on accuracy and customer satisfaction, you will play a vital role in ensuring residents receive the best service possible. Join a supportive team and enjoy a rewarding career with great benefits.

Benefits

23 days' holiday (rising to 27)

Company matched pension

Life assurance

Cycle2work scheme

15 weeks' fully paid maternity leave

Voluntary benefits

Paid volunteering day

Access to Employee Network Groups

Qualifications

• Experience in administrative or customer service roles is essential.
• Knowledge of council tax processes is required.

Responsibilities

• Provide administrative support to ensure accurate records for residents.
• Check and update council tax and benefit claims.

Skills

Administrative experience

Customer service experience

Council tax knowledge

Communication skills

IT skills

Attention to detail

Workload management

Customer focus

Job description

Are you passionate about making a difference within a community? Do you have the skills and experience to help local councils deliver high-quality services to their residents? If so, you might be the perfect candidate for our Local Government Services team.

We are looking for an experienced administrator or customer service advisor to join us as a Revenues Officer. Working from home but as part of a wider friendly and supportive team, you will provide administrative support to the council and their residents to ensure that their systems are kept up to date with the most accurate information and their residents are receiving the best possible service

This role will provide the right person with scope to learn and progress whilst also allowing them to apply their skills in a rewarding and interesting setting. What you'll be doing:

• Check Revenues, Housing Benefit and Council Tax Support accounts and claims to see if they have all the information and evidence they need.
• Change computer records with claim information and collect information from customers.
• Work on Revenues, Housing and Council Tax Support accounts and claims following the rules and client needs.
• Make sure the right documents are filled in and that all work is clear and follows the procedures.
• Reach targets with agreed accuracy levels.
• Occasionally, talk to customers in person, giving them correct information in a positive way. Call other organisations, such as Her Majesty's Revenues and Customs and the Department for Work and Pensions.
• Be careful of accuracy, finding fraudulent claims and spotting under or overpayments of Housing Benefit and making sure Revenues accounts are right.

What we're looking for:

• Experience in either an administrative or customer service based role
• Previous council tax experience essential
• Great communication skills both written and verbal
• Good IT skills
• The ability to manage and prioritise own workload
• Good customer focus
• Good attention to detail

About us: Capita Public Service - LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more - we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What's in it for you?

• A salary of 24,570
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Fully home based role
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application and send us your CV.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.