Revenues Officer

Tate; Gloucester; Remote; GBP 18,000 - 25,000; Full time

Job summary

Tate is seeking a Council Tax & Revenues Officer to join their team in a remote-working role. You will administer Council Tax and Business Rates accounts, ensuring accurate billing, collection and recovery, while delivering a responsive service to citizens and businesses.

The ideal candidate has extensive experience in Council Tax processing, a solid understanding of legislation, and a proven ability to work effectively in a remote environment. This temporary post runs until 31 December 2026.

Qualifications

• Extensive experience of processing Council Tax accounts with minimal guidance.
• Recovery experience in Council Tax is essential.
• Thorough understanding of Council Tax legislation.
• Confident and competent user of NEC and Enterprise systems.
• Strong accuracy, judgement and customer-service skills.
• Ability to work effectively in a remote environment.

Responsibilities

• Administer Council Tax and Business Rates accounts, ensuring accurate and prompt billing, collection and recovery.
• Obtain and assess information to determine local taxation liability in accordance with legislation, including discounts, reliefs and exemptions.
• Accurately update and maintain revenues databases.
• Respond appropriately to enquiries from citizens, businesses and agents, and action amendments to accounts.
• Agree repayment plans and determine appropriate recovery action, taking account of individual circumstances while maximising collection.
• Contribute ideas to improve working practices, procedures, service delivery and performance.
• Support the training and coaching of colleagues, including the induction of new staff.

Skills

Council Tax processing

Council Tax recovery

Council Tax legislation

NEC and Enterprise systems

Accuracy and customer-service

Remote work capability

Tools

NEC

Enterprise systems

Job description

Council Tax & Revenues Officer

Remote Working

Monday - Friday - Full Time

15.56 per hour

Temporary - currently until 31/12/2026

Are you an experienced revenues professional with strong Council Tax knowledge and a confident approach to recovery? Tate are working with a local authority in their search for a Council Tax & Revenues Officer to join their team in a remote-working role. You will take ownership of accounts, deliver a responsive service to citizens and businesses, and help maximise collection while treating each customer's circumstances fairly.

The role

• Administer Council Tax and Business Rates accounts, ensuring accurate and prompt billing, collection and recovery.
• Obtain and assess information to determine local taxation liability in accordance with legislation, including discounts, reliefs and exemptions.
• Accurately update and maintain revenues databases.
• Respond appropriately to enquiries from citizens, businesses and agents, and action amendments to accounts.
• Agree repayment plans and determine appropriate recovery action, taking account of individual circumstances while maximising collection.
• Contribute ideas to improve working practices, procedures, service delivery and performance.
• Support the training and coaching of colleagues, including the induction of new staff.

What you'll bring

• Extensive experience of processing Council Tax accounts with minimal guidance.
• Recovery experience in Council Tax is essential.
• Thorough understanding of Council Tax legislation.
• Confident and competent user of NEC and Enterprise systems.
• Strong accuracy, judgement and customer-service skills.
• Ability to work effectively in a remote environment.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.