Revenues Officer

Tate; Bristol; Remote; GBP 18,000 - 25,000; Full time

Job summary

Tate is recruiting a Council Tax & Revenues Officer for a remote-working role with a local authority, focusing on accurate billing, timely collection and compliant recovery. You will own accounts, provide responsive service to citizens and businesses, and maximise revenue while treating customers fairly.

Ideal candidates will have extensive Council Tax processing experience, recovery expertise, and strong knowledge of NEC and Enterprise systems, with high accuracy and customer-service skills for

Qualifications

• Extensive experience of processing Council Tax accounts with minimal guidance.
• Recovery experience in Council Tax is essential.
• Thorough understanding of Council Tax legislation.
• Confident and competent user of NEC and Enterprise systems.
• Strong accuracy, judgement and customer-service skills.
• Ability to work effectively in a remote environment.

Responsibilities

• Administer Council Tax and Business Rates accounts, ensuring accurate billing, collection and recovery.
• Respond to enquiries from citizens, businesses and agents and action amendments to accounts.
• Agree repayment plans and determine appropriate recovery action, considering individual circumstances.
• Update and maintain revenues databases accurately.
• Support training and coaching of colleagues and new staff.

Skills

Council Tax knowledge

Recovery experience

Attention to detail

Remote working

Customer service

Tools

NEC System

Enterprise systems

Job description

• Friday
• Full Time £15.56 per hour Temporary
• currently until 31/12/2026 Are you an experienced revenues professional with strong Council Tax knowledge and a confident approach to recovery?

Tate are working with a local authority in their search for a Council Tax & Revenues Officer to join their team in a remote-working role.

You will take ownership of accounts, deliver a responsive service to citizens and businesses, and help maximise collection while treating each customer's circumstances fairly.

The role Administer Council Tax and Business Rates accounts, ensuring accurate and prompt billing, collection and recovery.

Obtain and assess information to determine local taxation liability in accordance with legislation, including discounts, reliefs and exemptions.

Accurately update and maintain revenues databases.

Respond appropriately to enquiries from citizens, businesses and agents, and action amendments to accounts.

Agree repayment plans and determine appropriate recovery action, taking account of individual circumstances while maximising collection.

Contribute ideas to improve working practices, procedures, service delivery and performance.

Support the training and coaching of colleagues, including the induction of new staff.

What you'll bring Extensive experience of processing Council Tax accounts with minimal guidance.

Recovery experience in Council Tax is essential.

Thorough understanding of Council Tax legislation.

Confident and competent user of NEC and Enterprise systems.

Strong accuracy, judgement and customer-service skills.

Ability to work effectively in a remote environment.

Please be aware this advert will remain open until the vacancy has been filled.

Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities.

To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.

Your comfort and accessibility are our priority, and we are here to support you every step of the way.

Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).