Senior Revenues Officer

BBS Recruitment; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK. They are recruiting a Senior Revenues Officer for a client in Islington to manage billing, collection and recovery of Council Tax and Business Rates.

The role requires strong knowledge of local taxation, ability to interpret legislation, and experience handling complex customer inquiries.

Qualifications

• Knowledge of Council Tax, Business Rates and local taxation legislation.
• Experience handling complex customer service enquiries, including difficult customers.
• Experience dealing with complex revenues cases and understanding their impact on income.
• Ability to interpret legislation and Council policy when making decisions.
• Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently, take ownership of issues and use initiative.
• Ability to maintain accurate and secure computer records and handle sensitive information.
• Ability to work effectively with internal departments, external agencies and customers.
• Commitment to high-quality customer care while achieving income collection and recovery objectives.
• Ability to comply with GDPR, Council policies and other relevant requirements.
• Enhanced DBS

Responsibilities

• Manage the billing, collection and recovery of Council Tax and Business Rates.
• Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and policy.
• Handle complex customer enquiries by telephone, email and written correspondence.
• Set up and monitor payment arrangements and take recovery action where required.
• Maintain accurate Council Tax and Business Rates records, including sensitive information.
• Investigate and resolve complex account issues liaising with internal departments and external agencies.
• Identify cases for discounts, hardship relief and write-offs and prepare reports for management.
• Trace absconders and support revenue collection and fraud prevention using appropriate systems.
• Support billing and recovery notices, exception reports and improvements to systems and processes.
• Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.
• Meet service targets, prioritise workloads and support colleagues across Revenues Service.

Skills

Council Tax knowledge

Local taxation legislation

Customer service experience

GDPR compliance

Job description

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK.

We are currently recruiting for a Senior Revenues Officer for our client based in Islington.

Responsibilities for Senior Revenues Officer:

• Manage the billing, collection and recovery of Council Tax and Business Rates.
• Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy.
• Handle complex customer enquiries and provide professional advice by telephone, email and in writing.
• Set up and monitor payment arrangements and take appropriate recovery action where required.
• Maintain accurate Council Tax and Business Rates records, including sensitive customer information.
• Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies.
• Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management.
• Trace absconders and support revenue collection and fraud prevention using appropriate systems.
• Support billing and recovery notices, exception reports and improvements to systems and processes.
• Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.
• Meet service targets, prioritise workloads and support colleagues across the Revenues Service.

Requirements for Senior Revenues Officer:

• Knowledge of Council Tax, Business Rates and local taxation legislation.
• Experience handling complex customer service enquiries, including difficult or confrontational customers.
• Experience dealing with complex revenues cases and understanding their impact on Council income.
• Ability to interpret legislation and Council policy when making decisions.
• Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently, take ownership of issues and use initiative.
• Ability to maintain accurate and secure computer records and handle sensitive information.
• Ability to work effectively with internal departments, external agencies and customers.
• Commitment to high-quality customer care while achieving income collection and recovery objectives.
• Ability to comply with GDPR, Council policies and other relevant requirements.
• Enhanced DBS

Working Pattern: 4 days remote and 1 day in the office

Working Hours: 35hours/week