Revenues & Benefits Support Officer (NEC Systems)

Carrington West; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Application Support Officer to join their Revenues & Benefits Application Support team. This role involves supporting the NEC Revenues system, ensuring optimal performance and data integrity, while working in a hybrid environment. Ideal candidates will have extensive experience with the NEC system and strong analytical skills, contributing to essential digital services.

Qualifications

• Extensive hands-on experience with the NEC Revenues system.
• Understanding of local authority revenues processes.
• Experience with NEC Info@Work and Citizen Access modules preferred.

Responsibilities

• Provide day-to-day support and maintenance for the NEC Revenues system.
• Deliver technical expertise via a support desk function.
• Ensure system uptime, performance, and data integrity.

Skills

Analytical skills

Troubleshooting

Configuration skills

Communication

Stakeholder engagement

Job description

We are recruiting for a skilled Application Support Officer to join their Revenues & Benefits Application Support team. This is a contract role offering hybrid working, with flexibility based on your experience, location, and responsibilities.

This is an excellent opportunity for someone with strong technical experience in the NEC Revenues application, particularly system administration, to contribute to the day-to-day operation and development of essential digital services.

The Role

1. Provide day-to-day support and maintenance for the NEC Revenues system, including managing system access, parameters, and batch scheduling.
2. Support major processes such as revenues recovery batch work, and contribute to the rollout of new NEC modules (e.g., CA-SPA, Email Connect, Integration Hub).
3. Deliver technical expertise to the business via a support desk function, resolving incidents and service requests efficiently.
4. Ensure system uptime, performance, and data integrity, working proactively to prevent downtime and service disruption.
5. Carry out application configuration, upgrades, and maintenance tasks.
6. Work collaboratively with internal stakeholders and third-party suppliers to ensure timely delivery of updates, enhancements, and fixes.
7. Support change requests, including adjustments required by legislation or operational needs.
8. Maintain documentation, standards, and internal procedures to support compliance and quality.

Key Requirements

• Extensive hands-on experience with the NEC Revenues system, especially system administration functions such as batch scheduler and background parameters.
• Ideally, experience with NEC Info@Work (document management) and NEC Citizen Access modules.
• Understanding of local authority revenues processes, including recovery and case management.
• Strong analytical, troubleshooting, and configuration skills across multiple modules.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and work both independently and as part of a team.
• Comfortable working in hybrid environments, with the flexibility to travel into the Bristol office as required.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. For questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.

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