Revenues & Benefits Service Developer & Trainer

Hull; Hull and East Yorkshire; Remote; GBP 34,000 - 37,000; Full time

Benefits offered by this job

LGPS pension

Career development

Training programs

Job summary

Hull City Council is seeking a Service Development and Support Officer to join the Revenues and Benefits service. The role focuses on training, quality assurance, and handling statutory obligations while improving processes in a fast-paced environment.

The successful candidate will lead staff training, liaise with internal teams, and represent the council at tribunals. A strong background in Revenues and Benefits or Finance, plus knowledge of relevant legislation, is essential.

Qualifications

• Experience in Revenues and Benefits or Finance setting.
• Good understanding of Council Tax, Housing Benefits, Adult Social Care legislation and Welfare Benefits.
• Ability to interpret legislation and provide options for problem solving and process improvement.
• Strong interpersonal and communication skills to interact with all levels of staff and stakeholders.

Responsibilities

• Lead on training Revenues and Benefits staff and external customers.
• Prepare and oversee training materials and programs.
• Monitor performance, quality assurance, and risk, ensuring compliance with legislation.
• Represent the Council at tribunals and coordinate responses to information requests.
• Manage service wide projects and drive process improvements.
• Collaborate with other departments and external agencies to deliver efficient services.

Skills

Revenues and Benefits knowledge

Council Tax understanding

Ability to interpret legislation

Excellent communication

Job description

Hull City Council is seeking a Service Development and Support Officer to join the Revenues and Benefits service. The role focuses on training, quality assurance, and handling statutory obligations while improving processes in a fast-paced environment.

The successful candidate will lead staff training, liaise with internal teams, and represent the council at tribunals. A strong background in Revenues and Benefits or Finance, plus knowledge of relevant legislation, is essential.